Rochdale Infirmary Reviews Summary

Staff Attitude

Pros:

• "All the staff were so friendly and helpful."
• "Its a great team of hardworking ppl who treated me so well and im grateful for every single one of them."
• "The staff are great and treat you with respect and answer any questions you have."
• "Everyone was friendly and professional which was reassuring at all times."
• "The staff are friendly and easy to talk to."
• "Staff helpful and friendly, really couldn't fault the care."
• "The staff are very busy but also very friendly and helpful willing to help in any way they can."

Cons:

• "Also there was no coffee machine or water in the area."
• "I then dealt with the urologist who was sooo rude and obnoxious, he was abrupt and literally treated me like he had no time."
• "No pain relief was given... they haven’t been very supportive."
• "The lady who removed it very abruptly said 'next time ask them to remove it'. Very rude lady."
• "Another nurse turns up and give me a look with full of hatered and started with raising her voice n started loughing at me n walking away."
• "Although waiting time and nurses were nice dr was really rude and confrontational belittled me as to why I was there in the first place."
• "Regretfully it has all been let down by one person yesterday, went to give my bloods as per usual and was greeted by the most unfriendly, miserable and rude person in the hospital."

Facility Services

Pros:

• "There are plenty of cold and hot food and drink vending machines at the entrance and clean public toilets including ♿ accessible."
• "Always clean friendly staff to help if you lose yourself good cafe area in Reception."
• "Area was clean and tidy."
• "The facilities are clean and warm."
• "They send bloods to another hospital if required."
• "Always helpful and caring. Facilities are clean."
• "Outpatients has cafe."

Cons:

• "I was left abandoned in changing room for 3.5 hours."
• "The corridor was full of screaming and probably hungry children, patients who were lying down over chairs taking up seats for other people, the trash bins were overflowing and cobwebs all around the corners inside."
• "Waited in the incredibly overcrowded A&E corridor for 3 hours."
• "5 hours wait for my mother who was in difficult pain and no compliance or due diligence, no staff in reception."
• "I waited in the waiting room for 7 hours, and my child was crying with red eyes, and no one cared about us."
• "An open wound and told to wait outside for four hours is disgraceful."
• "Waited 2 and a half hours to be seen after vomiting blood."

Medical Care Quality

Pros:

• "My procedure went as smoothly as possible."
• "I was operated upon by Mr. Suresh Kafle and examined by Mr. Mustafa Iqbal, I suffer from memory failure, therefore I wrote down their names."
• "Had to visit the eye clinic today and greeted at the main door with a friendly face and instructions as what to do and where to go. Once inside clinic 10/10 for everything."
• "I was then cared for by Rachel who is one of the nurse practitioners who took a thorough background and then proceeded to examine me."
• "The team was very professional and caring."
• "I was treated really well and was more than happy with my treatment. The aftercare was excellent."
• "The level of care an attention I received was excellent."