Address: 67 Chapel Market, London, N1 9ER, United Kingdom
Phone: +442078333674
Rating: 3.4
based on 167 reviews.
Customer Service
Pros:
"The customer service here is excellent and all staff members were very friendly and helpful!"
"I would like to personally thank Rianna for treating me with so much respect and serving me with a smile that made my whole day."
"She provide excellent customer service she was smiling, very polite and helpful I felt very welcomed by her."
"Its a good location and the staff were friendly."
"The service was friendly and attentive - the staff were quick to take my order and I was served quickly."
"Always good food and a fast service at Mcdonalds Islington - near Angle station."
"Nice McDonalds in a street with many shops and other food options. Helpful staff as my card was refused at the self order machine, but they were quick to arrange other payment methods for me at the regular counter."
Cons:
"Management was absolutely terrible and not helpful at all."
"The lady after I pays for 3 cheeseburger shut the drawer without give me 3 p change."
"Manager came and asked us to move on for no reason."
"Staff (behind counter) unhelp and rude."
"The staff is unfriendly, you can tell how much they hate being there."
"The staff are also rude and some of them are abusive."
"Avoid..rudest staff I have ever met..ok its mc donald but you are not supposed to make people wait 15 mins and then literally throw food at them without even try to make eye contact."
Food Quality
Pros:
"They've had a revamp since I was last in there. First things first, absolutely blown away by the burgers looking like the picture!"
"The food was delicious and I was particularly impressed with the quality of the beef used in the burgers."
"We really enjoyed the food."
"Food was fresh and tasted good."
"All the food was fresh and good McDonald's quality."
"The fries were also cooked to perfection - crispy on the outside and a delightfully fluffy interior."
"Good coffee, but most of all the best burger."
Cons:
"1hr 20 for poxy burger and chips."
"I ordered two portions of big size of french fries. They weren't fresh at all."
"Dry burger, I should have remembered to add or take something from the order so it was made fresh to order."
"Abysmal - witnessed unhygienic practice, plus served cold food for the second time in a year, and missing items from order."
"Food was cold."
"Very disappointed. Friend and I popped in for a quick late night snack, her burger was very dry and looked as if it had been cooked hours before."
"Ordered chicken select strips 2 of which weren't quite cooked."
Service Efficiency
Pros:
"Fairly quick service and the newer environment of a McDonald's."
"I was served rather quickly as well, which was a great bonus!"
"Order didn't take long to be done, and was actually hot which is unusual for this place especially when it's busy."
"Popped in when not that busy at counters so got my order taken quickly at the cash till."
"Order by touch screen instead of queuing up, it's quicker."
Cons:
"Waited for over 15 mins after ordering during not a busy time, while staff were chatting in the kitchen."
"Very very slow service."
"Sunday morning. Waited half an hour for our meal. Complained at counter with other people. Manager said there was a problem and he was fixing it. No compensation offered."
"Horrible. Had to wait 15 minutes for food along with at least 20 other people."
"The service and food were not to my expectations. It was slow."
"Absolute shambles stood waiting an hour for my order until I complained."
"The service is so slow they’re literally moving around like snails."
Cleanliness & Hygiene
Pros:
"There's a kids play area that was surprisingly tidy."
"The store is very clean with social distancing measures strictly in place!"
Cons:
"The place was uncomfortably cold, much colder than outside."
"The cloth she used to wipe the FLOOR yes floor, she used to wipe the condiments counter."
"Main problem was the toilets. Absolutely disgusting."
"Toilet smelly and out of TP."
"Doesn't help when the toilets are filthy, urinals are blocked with brown urine and there aren't any napkins to wash the shame off my hands and face."
"The hygiene in the eating areas and toilets is disgusting I can only imagine how their food prep and storage area must look like."
"Was dirty. Chips all over floor, rubbish on tables."
Facilities & Amenities
Pros:
"As far as a McDonald’s goes this ain’t bad, plenty of seating, the staff don’t all look fed up of life."
"Early afternoon was just in the local area to attend an open day, nice play area for Children to enjoy before they get a light bite to eat."
"This place has an indoor play area, so expect more kids running around than the usual amount."
"Mac Donald’s Islington London offer their customers to use their own reusable cups for their drinks, for which they receive a 50p discount."
"Has great food and a place to sit and relax."
Cons:
"This is located just off the market based within Islington, and it can be a bit crowded with very little seating."
"Apparently they are refusing service to kids so I've had to leave an important work call just to pay for my little sisters friends food."
"Food was good but store only had a small gf opened and have closed off the upstairs."
"24 hour venue although I went in at 6am and could not get a cheeseburger and had to with a macmuffin plus there were no fries so had to have hash browns which burnt my mouth off."
"Went there today, absolutely abysmal service. The new ordering method is nonsensical and impractical."
"The new buying points saves time and means you rarely have to talk to people."
"It’s not the best takeaway place but the plus side is they’re open 24/7 sometimes and do breakfast and give a quick meal."