Vets Now Chesterfield Reviews Summary

Emergency Response and Care

Pros:

• "They got me an appointment immediately, our vet Natalie was superb."
• "The vets examination of my pet was thorough and she talked me through possible diagnosis and treatment options."
• "The vet was kind to her and to me and was timely assessing and treating her."
• "They kept us informed of treatment plans and results and liaised with his normal daytime vet."
• "They admitted her, kept her overnight and gave pain relief and antibiotics."
• "We were welcomed at reception and even though they were clearly very busy, they made us feel at ease."
• "The staff are polite and nice."
• "They really look after both you and your pet."

Cons:

• "This is a horrible clinic. Do not go here for your pet if you really care about them."
• "The staff are polite and nice … but when your dog has been to the emergency vet in pain... I don’t think enough was done tbh."
• "The prices are extortionate i pay less for my horses vets and if it was down to them they would have put my dog down all because of money."
• "Staff were friendly and general service good, but the vet failed to examine my dog's mouth/face at all."
• "An expensive and miserable experience where I felt that taking my money was the priority."
• "Please do not take your beloved pets to this vets!"
• "The service is great but the price is extortionate."
• "The issue I had was the way in which he was handled afterwards."

Professionalism and Communication

Pros:

• "Everyone was very kind and understanding. They were reassuring and treated our cat with tenderness."
• "The vet calmed a stressful situation as soon as we stepped through the door and immediately inspired me with kindness and confidence."
• "They really took care of us and our lovely cat."
• "The staff at Vets Now Chesterfield were very kind and understanding throughout that very long Sunday evening."
• "The vet was excellent, clearly knowledgable about rabbits."
• "The service I received was excellent and they quickly established nothing was seriously wrong with my dog."
• "We took our Dog to Vets Now Chesterfield as directed by our own vets for out of hours treatment. He was treated with utmost care attention and has made a full recovery."
• "I found Vets now very good. I got very good directions on how to get there."

Cons:

• "I paid the agreed price (£168) and thought that was that. Today I received an invoice demanding an additional £98."
• "After having to rush my beloved border terrier Max at nine thirty at night to Vets Now Alfreton the staff couldn't have been more simpathetic and caring. He was fifteen and ready to go."
• "VILE , AVOID AVOID AVOID MONEY GRABBERS!!!!!!"
• "One of the emergency vets that seen me on the 27th October was extremely rude and when I became upset about my puppy as she was throwing up 9-10 times within half an hour the nurse didn't reasure me about my puppy and became very rude."
• "Spent two grand for one days treatment.. had to call back after spending another six grand... Then said to check him another 200quid when they'd buggered up his chest drain... Won't use again.. it's all about the money..."
• "We had quite an unhappy experience when we took our elderly dog to be put to sleep a couple of Sunday’s ago .The poor vet on duty was run off her feet and we did not feel we were given the due care and attention that we should have been."
• "We took our westie Archie in as an emergency at 8pm and the vet and all the nurses and staff were brilliant."
• "Absolutely appalled by the service visited this place how can it be a emergency service.."