Topgolf Chigwell Reviews Summary

Facilities

Pros:

• "The facilities are large and modern and good quality food and drink!"
• "If I was rating this purely on the facility then it would be 4/5 stars no question."
• "The facilities were top-notch, featuring state-of-the-art golf bays that were not only fun to use but also well-maintained."
• "Golf range was clean and presentable - good for pictures."
• "The bay was cleaned before we approached it. Outdoor heaters worked very well!"
• "In terms of facilities, golf clubs are provided and they have food and drink you can order."
• "The addition of having clubs at the bays to use is brilliant."

Cons:

• "During the game as well we had repeating issues of golf balls not being detected and scores not registered."
• "Golf ball dispensers took an age to dispense after the card part didn’t work for a while."
• "Only one set of toilets for whole place."
• "Not as advanced of a system as I imagined."
• "The ball scanner is iffy and the score screen isn't intuitive."
• "Most surfaces are sticky and huge amounts of spiders and dust all around."
• "Also is full of spiders everywhere."

Service

Pros:

• "Upon arrival to our allocated bay we were given a warm welcome by our server from last time Di as she had recognised us."
• "Staff are helpful."
• "Staff were very friendly and helpful."
• "Staff were super helpful and friendly...nice to see the place full and buzzing."
• "Very friendly helpful staff."
• "Every single staff member was so friendly and helpful."
• "The staff was attentive and helpful, ensuring that everyone had a fantastic time."

Cons:

• "The staff were standing around chatting and flirting behind the desk."
• "For the amount of staff working here, most just stand around."
• "Honestly, at this point we had lost our appetite because we could see loads of staff hanging around yet very slow service."
• "Abysmal service. Staff that have literally no idea what a Fosters even is, let alone a shandy."
• "Billy and a few other staff were absolutely shocking. Customer service non-existent."
• "Staff were all young and noticeably not interested in giving anyone any proper customer service."
• "Absolutely terrible, DO NOT GO HERE staff were unhelpful and inconsiderate."

Food & Drink

Pros:

• "Food was better than I expected, and milkshakes were amazing."
• "They have everything from burgers to wraps, and it's all surprisingly delicious."
• "Food and drinks are delicious."
• "The food was excellent. There was lots of it and it was cooked to a great quality."
• "One thing better than the golf is the food and coffee, can not complain."
• "The quality of food is good and you can even order from your Bay."
• "The food is always amazing here, if you don't mind spending a bit of money."

Cons:

• "I ordered a sunrise burger and it was the driest burger I have ever eaten."
• "ordered a raspberry mojito which came orange."
• "Food is mediocre and microwaved."
• "we finally got our drinks an hour and a half later after we ordered, however still no food."
• "Drinks were flat although they arrived fast. Food was cold."
• "When the food arrived - it was not only cold but the BBQ stack we had ordered was so small that we couldn’t even share at all."
• "Food was not hot and we had to ask for serviettes."

Value

Pros:

• "Cheap prices only £7.00 per person for a game."
• "NHS workers get 50% off on food and games."
• "The prices really reasonable for what we had."
• "Games are cheap - £8 a game for 20 balls, plus £2 for a 30 day membership."
• "but the games were £5 each, so I thought that evened it out."

Cons:

• "it’s very expensive!"
• "The games can be a bit pricey and I certainly wish it would be cheaper."
• "£9 for 20 golf balls is ridiculous."
• "You then have to pay for general entry on top of that."
• "cost over £100 for all of us to play and I think that’s crazy haha!"
• "The food was delicious, all be it a bit over priced."
• "Booked online in advance paid £40 found out when we arrived we only paid for “fast track” so we ended up paying another £45 for 2 games."

Experience

Pros:

• "You don't have to be good at golf to enjoy yourself here as people of all abilities can still enjoy and play competitively."
• "Great place to spend a couple of hours."
• "Nice hang out for groups of people."
• "Such a lovely day out, friendly staff and lovely atmosphere."
• "Thoroughly enjoyed visiting this place!"
• "Really fun and enjoyable for the whole family."
• "This is a great place to go with friends. The golf is good fun, the bar a comfortable place to hang out."

Cons:

• "Absolutely horrendous. Came here on a Saturday, you can’t book unless you pay £10 per person for fast track."
• "Customer service do not want to know as they never replied to my emails nor feedback surveys."
• "What should have been a fun night out was ruined by a poorly organised venue with staff that don’t know company policy on the length of time at a bay."
• "Felt like we had to convince him that it doesn’t work. Ridiculous."
• "If you are planning to go on the weekend then you will be waiting for at least 2-3 hours before you are given a bay."
• "Wasn’t impressed with how long we had to wait for a bay, was told it would be a little over an hour, ended up waiting 3 hours."
• "We spent 3 hours for waiting."