"Very happy with food and excellent service from Jackie."
"Lovely kind staff who were able to add an extra head to table even though it was immensely busy."
"Service amazing. Friendly leaving time between courses. Did not feel rushed nor did we feel we were waiting long."
"Although very busy we were seated promptly to our booked table."
"Visited the Blackhorse Sunday had an amazing Turkey Roast & the afternoon was made extra special by the fantastic service from Jackie."
"Service was spot on very attentive and with some humour."
"Staff were excellent, very friendly and helpful."
Cons:
"We wanted to treat our oldest employee and his family. It took one hour and 25 minutes to get our starters."
"Waitress was embarrassed because it took so long and was incorrect."
"Service was great at the start of the meal then tailed off somewhat."
"Service and food awful. Ordered platter chicken wings got lamb as run out but no apology just served up lamb and legged it."
"The service was absolutely shocking, we waited so long for food and had to call someone over at one point."
"Service was quite slow unfortunately and we waited 45 minutes for our food."
"Service was ridiculously slow - took us 3 hours to have starters and mains."
Food Quality
Pros:
"Just had lunch in the Black Horse. I ordered a Beef and Mushroom pie for £11.95. The taste was great."
"The trio with all the meats was delicious."
"Food and service very good. We all enjoyed our meals."
"Really nice food."
"The delicious food made it worth while."
"Food is delicious, every single meal we had was great!"
"The food was delicious, very well balanced and well prepared."
Cons:
"All the main food was luke warm and presented on a cold plate."
"Food ok but like with chain pub grub these days very overpriced for what you get."
"Staff were very friendly and hardworking... the food was disappointing."
"Food quality awful."
"The fish was 70% batter and a tiny bit of fish."
"The trio roast as the meat was luke warm and roast potatoes were quite soggy with gravy."
"I had a pizza with cheese and chicken and mushrooms... It was terrible and tasteless."
Ambience & Environment
Pros:
"The building itself is full of character."
"Environment was homely and inviting."
"Lovely rustic, dog-friendly pub."
"The dinning room atmosphere was warm and comfortable."
"Visually a lovely pub and has a lovely ambience."
"The pub always had such a calming and relaxed atmosphere."
"Cosy country pub, with smart/lux interior."
Cons:
"Over the past few days the owners have completely spoilt the appearance of the place with totally over the top pay and display parking signs."
"Smells of sewage."
"Only down side was that it was rather gloomy where we were sitting... the lighting is very low, so low we kept hitting our heads on the lamp shade hanging over our table."
"NOT FAMILY FRIENDLY! Visited the black horse restaurant in Brentwood this evening with my mum who had drove quite a long way to visit myself in the area my sister and brother in law who also brought their infant aged 2 years."
"If you don’t have white skin you will not be welcome!!!"
"Very crowded on a Sunday & therefore noisy."
"Waited to be seated whilst staff chatted and ignored us."
Value for Money
Pros:
"Small menu but very nice and good value for money."
"Good value for money."
"Food prices is amazing the quality was delicious."
"Yummy food with decent prices too."
"Superb service and menu choice. Good value food and the prices are reasonable - especially the fixed price menu."
Cons:
"Food ok but like with chain pub grub these days very overpriced for what you get."
"The Eton mess was ok, but very overpriced."
"They charged £7.50 for a slice of pecan cake that was thinner than my finger."
"The starters are way over priced for the amount you get."
"Hard to see how they justify £14 for lamb shank / £13 go fish and chips, £5.50 for desserts."
"Whilst I would love to say the meals and drinks were value for money, I can also say that the total bill made me wince..."
"Really poor show for £85, including our drinks and meal for our 4 year old."
COVID-19 Measures
Pros:
"Good COVID regulations in place."
"Extremely covid friendly."
"Great social distancing."
"Felt very covid safe and that made for a relaxing evening."
"We feel so SAFE here."
"Covid secure - encouragement of mask wearing when leaving the table and post using the bathroom facilities, you need to re-enter the pub which is great."
"We really enjoyed our evening and felt completely covid-safe."