The Shrewsbury Arms Reviews Summary

Food Quality

Pros:

• "An amazing menu with fantastic choice however I rarely see past the lobster thermidor as is a must!"
• "A really tasty bit of steak (generous portion for 2) with great chips, mushrooms and other assorted veg to compliment it with."
• "The food was superb so was the hospitality, not to forget the cocktails too."
• "We had 'TheBig Daddy' double burger and it was one of the best burgers we've ever had."
• "The food was exceptional and the atmosphere was second to none."
• "The slow cooked brisket was delicious."
• "Had a delicious Sunday dinner today."

Cons:

• "The salad was brown and limp like it had been prepared days before."
• "Chicken skewers back as black and burnt."
• "Beef was little fatty."
• "The meat was dry and the rostas hard."
• "Most disappointed with the Famous fish pie... The filling was barely there and didn't contain either one prawn or scallop and had far too much mash to make the dish look full."
• "The sweet courses we all felt were rather bland with my waffle being tough and barely warm."
• "The fish Ciabatta that was supposed to be fish Goujons had the skin still on it wasn’t a pleasant experience."

Service

Pros:

• "Staff helpful."
• "Service was polite and courteous without being overbearing."
• "Staff are excellent, very quick to serve with food brought to your table in a timely manner."
• "The service was excellent."
• "Really friendly staff, excellent menu and good value for money."
• "The staff were very accommodating & when she asked for non dairy milk the manager went out to purchase a carton."
• "The staff were very attentive."

Cons:

• "Some of the worst customer service received in a while."
• "Received extremely poor service which completely ruined the dining experience for us all."
• "Really disappointed. Didn't have the gin I asked for, no clean gin glasses."
• "Poor customer service."
• "Waiting staff didn't really make us feel welcome and felt like we where being rushed."
• "The service was appalling I'm not sure who was the restaurant manager as it seemed like no one knew what they were doing."
• "Very poor service and it makes you wonder why we were the only people eating in there."

Ambiance and Decor

Pros:

• "Great drink selection with excellent live performances."
• "Nice atmosphere and staff friendly and helpful."
• "Very enjoyable environment, great value and normally straightforward to park."
• "Great country pub in Albrighton great selection of food and drink. Food is very high quality and creative."
• "The décor harnesses the unique earthy characteristics of wood (we loved the twinkly lights on the exposed ceiling beams) and the seating areas are light and inviting spaces with the additional character of the open fireplaces."
• "Beautiful pub and lovely food. It’s also dog friendly. We absolutely love the Sunday platter for two. It’s our favourite."
• "The place has pretty lovely decor."

Cons:

• "Table we sat at could have been wiped down after the last customers, spilled drinks residue still all over the table."
• "What lets it down is the rubbish lighting at the rear which was borderline dangerous."
• "The ale was warmer than the lounge."
• "No one came over and asked if everything was ok even though they knew they had messed up."
• "The ladies and baby changing was a bit grotty and not at all in keeping with the rest of the place so could do with being looked after."
• "Restaurant lacks any authentic character."
• "Visited here on friday the 20.12.19 in the restaurant. Poor training comes to mind... the place was untidy."

Value for Money

Pros:

• "The premises are excellent as is the service and food and there is a good amount of food for a reasonable price."
• "The food was sensibly proportioned with a nice tasting portion of chips on our food."
• "Bill came to about £90, overall v good value for money."
• "Much better than I was expecting and very good value for money."
• "Every time I've eaten here the food has always been of fantastic quality with generous sized portions and at a reasonable price."
• "Great, tasty food at very reasonable prices."
• "We had three courses and couldn't fault any of them. Was value for money."

Cons:

• "I would not have minded so much only the salads are £14 each and I could have gone to the local Marks and Spencer’s and spent half the price, spent half the time and it wouldn’t have been much different."
• "The food was quite expensive."
• "Can't find an ale, I like and the price of drinks is far too expensive compared with the rest of the village."
• "For the guts of £80, very disappointing."
• "Was charged 17.95 on 2 course meals when they came to less than that if you tallied the 2 amounts on the menu so check your bill."
• "Tasty food was let down by portions of some dishes being too small for their price."
• "I certainly won’t be returning to put up with the poor customers service or food that The Shrewsbury Arms offers, it’s appalling."