Bullfinch Reviews Summary

Staff and Service

Pros:

• "The staff are friendly and very helpful and always offer a good service no matter how large or small the group of people are."
• "Staff friendly and Great Service."
• "Staff calm and helpful as always."
• "The staff were exceptional, delivering excellent customer service and any requests were delivered with a smile."
• "The service was excellent- staff all so friendly, attentive and nothing seemed too much trouble for them."
• "Really nice staff, great service and the food was lovely."
• "Now the staff, you could not ask for better group of people to serve you! They were just AMAZING!!!!"

Cons:

• "There weren't enough staff to cover the bar and restaurant."
• "Lack of staff on the night made this a below average experience."
• "The service for food is incredibly slow."
• "Every single time without fail, the service has been shockingly slow."
• "Service wasn't great, on the slow side.. and we waited a considerable time to reorder drinks."
• "Service really slow. It feels like a different place than a few months ago."
• "Terrible customer service, arrogant, and not at all engaging."

Food Quality

Pros:

• "Great food and atmosphere."
• "Food was pretty good. Slow cooked beef cheeks served with lots of veg - creamy mash parsnips sprouts carrots and broccoli."
• "A warm, welcoming atmosphere, the friendliest staff and great food."
• "Food Excellent and Good value!"
• "The food is very tasty and reasonably priced."
• "Excellent food, nicely presented and hot."
• "The food presentation, the taste, was just amazing."

Cons:

• "Then decided to order dinner. We'll what a waste of £50."
• "Roast potatoes a little hard, dry."
• "It's just a shame about the food quality and pricings, really."
• "Food was ok. The patty was much smaller than the bun so every mouthful was mainly bread."
• "The 'large' fish and chips (£11.45) included a tiny piece of fish and a small tin containing a few chips."
• "One main meal was missing items, 2 of us had the chicken burgers which were so over cooked and dry they were quite inedible."
• "The food was slow to arrive, dry and over-cooked."

Ambiance and Decor

Pros:

• "The pub is well decorated, serves good food and drinks and has a nice garden."
• "Solar lighting wrapped around the trees. Lovely to chill outside now that it is a bit cooler."
• "A lovely spacious garden."
• "Just been refurbished so looking quite smart."
• "A real, open fire that pumps out some heat, toilets very clean and well cared for."
• "Very nice garden, quiet too considering it's by the road."
• "The atmosphere when you walk in is just amazing."

Cons:

• "It was dead."
• "The place was pretty dead."
• "Not overly impressed when presented with the condiments....alright, I get Covid....but surely they could be better presented."
• "The meat was dry and brown in places and the potatoes looked and tasted like they had been left out all day."
• "Over an hour and a half wait for a kids burger and chips."
• "Terrible attitude by the manager who would not sell a 17 year old a coke even tho she was with her father."
• "Pub its self is nice shame about the people running it food was disgusting."

Value for Money

Pros:

• "Prices good. Portions very good."
• "Great food, reasonably priced with decent portions."
• "Also the pricing is very reasonable."
• "Good menu choices from their fixed price pre-booked Christmas menu, very reasonable prices."
• "5* Highly Recommend."
• "Food was great and proportions good!"
• "The food is fantastic."

Cons:

• "We were still asked to pay in full."
• "Chose the larger roast dinner, disappointed, £15 for 3 tiny Roast potatoes and 2 slices of beef."
• "Prices suggest a quality that they don't deliver."
• "Quite expensive for the dishes we ordered."
• "Portions are really small for the price and the quality... the quality is just sad."
• "Nice airy restaurant but though tasty, my small portion of cod and one piece of broccoli was inadequate. I mentioned this to the waitress and she brought a small portion of vegetables, however when the bill arrived there was an additional charge for these of £3.50!"
• "Food was absolutely disgusting."