Red Lion Reviews Summary

Category: Gastropub

Address: Great North Road, Chester-le-Street, DH2 3NL, United Kingdom

Phone: +441913710253

Rating: 4.3
based on 156 reviews.

Food Quality

Pros:

  • "The bacon had a unique, char-grilled flavour that I had never experienced before."
  • "Our beef dinner and kids chicken dinner were gorgeous, very tasty with lots of seasonal veg."
  • "Just had the steak and ale pie with chunky chips as an alternative to the sunday lunch. V big portion and so much delicious, tender steak in a rich gravy."
  • "Absolutely beautiful meal 😍 I had blade of beef Sunday dinner which had roast and mash potatoes roast parsnips green beans cauliflower cheese and long stem broccoli."
  • "The Sunday lunch we enjoyed today really did hit the spot, succulent meat and wonderfully rich gravy served with a yorkie and 3 amazing crispy roast potatoes, it deserves a 5star rating"
  • "The BEST Sunday lunch! Succulent meats, delicious Yorkshire pudding and great selection of veg."
  • "Roast beef, pork, lamb all cooked perfectly and the meat melted in your mouth."

Cons:

  • "The beef was well done to say the least (a generous description) and the topping a sludgy mess."
  • "Poor batter with a slither of fish, greasy, tasteless and poor chunky chips."
  • "Whilst the mussels tasted okay some of them hadn't been cleaned properly and had beards on."
  • "The food was quite bland and salty."
  • "Food looked lovely and was well presented but fajitas were inedible for me as were too greasy."
  • "Although I wouldn't recommend the Hanging Chicken Skewers, charred dry tasteless vegetables, and dry lumps of chicken."
  • "Ordered Belly Pork. It was overcooked and the meat was dry and chewy."

Service

Pros:

  • "Staff were welcoming and attentive, and both the area and pub felt safe."
  • "Everyone is so welcoming of her, especially Helen as she likes to follow her around."
  • "The staff are so friendly but very professional too."
  • "Staff are pleasant and helpful."
  • "All staff were polite and attentive too."
  • "Very friendly and helpful on entering the building."
  • "The staff were very professional and pleasant, we will definitely return and recommend to others"

Cons:

  • "Service is terrible, there was 2 barman collecting glasses, I stood for some time waiting to be served."
  • "We were seated and then removed. We were asked not to look at the waitress as she was upset!"
  • "Went for lunch, stood and waited to be seated for over 5 mins, pub was empty, staff member behind the bar did not even acknowledge us."
  • "The killer for us was when a gentleman came around with a card reader to take 7 or 8 quid for 3 soft drinks."
  • "Staff , the whole 2 that were on for a busy Friday lunch time, were lovely pity can't say same about food."
  • "Finally sat down at 2 40 soup arrived at 2 55 and service went from bad to worse no yorkies no mashed potatoes no festive spirit from staff."
  • "The lack of customer service was appalling."

Ambiance and Comfort

Pros:

  • "Such a shame as the decor is lovely and it has a cosy feel to it."
  • "We stayed in the family room, which is a great size."
  • "The Red Lion is a steady-hand when it comes to the Sunday pub-lunch with a warm atmosphere, and an excellent internal theme."
  • "Atmosphere and staff very friendly and welcoming."
  • "Very welcoming staff and atmosphere."
  • "Classic pub feeling, and all very well priced."
  • "It's a charming pub restaurant that caters to families, offering a comfortable atmosphere and its decor suited to its target audience (families)."

Cons:

  • "The radiator behind us was off."
  • "The pub has a door at opposite sides so there was a regular cold draft."
  • "The central heating was not on."
  • "The place was cold even though it was a busy day in the middle of Christmas week."
  • "The place felt uncomfortable with staff feeling the pressure and taking it out on the customers!"
  • "Outdoor area is lovely, even on a cold/wet day as they have a pleasant covered area."
  • "Nice warm friendly and clean place."

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