Lister Medical Centre Reviews Summary

Reception and Staff

Pros:

• "Thank you to all the members of staff at lister house."
• "Everyone I’ve encountered there actually cares, are respectful and very LGBT friendly which I needed."
• "The reception team are very empathic and helpful."
• "I find the staff helpful, friendly and professional."
• "Was very impressed with the reception staff."
• "The dentist upstairs the receptionists up there are very polite, nice, helpful and friendly."
• "Very positive experience with this GP. Had few appointments outside working hrs in this GP and doctors and nurses are very polite, supportive and helpful!"

Cons:

• "Your receptionist was rude and IS NOT a doctor so why try and tell me as a parent there's nothing wrong with my son!!!!"
• "I wish I never rejoined this surgery as some of receptionists think they better than anybody else when they're not."
• "Receptionists are rude, liars, and you can hear them effing and blinding while you're waiting to be seen."
• "The 2 women that work there on Sundays are possibly the 2 most unhelpful women I have ever met."
• "And the staff are rude."
• "Same for getting one! And the reception stuff is really rude and ignorant as well!!"
• "Some of them are down right rude on the phone when you make an appointment."

Appointment Scheduling

Pros:

• "I joined this practice a couple of months ago and ever time I have called for an appointment they have been polite and answered the phones promptly."
• "I registered myself and my family in the GP, I must say that the staff is very helpful and professional, everything was done very quick and in a few days I had to book an appointment for my little daughter with a Dr., they called me back to follow up the situation."
• "I would like to say the biggest thank you to the doctor who has seen my 3 months old son this evening (didn’t get his name). Our appointment was at 22.15. Most professional, friendly, professional and honest doctor I have ever met in NHS."
• "Really happy with the care we receive. As with all surgeries, getting through can be a pain but always able to get an appointment when needed, albeit a telephone consultation (have been seen face to face when requested)."
• "They get things done on time, they answer the phone, unlike other GP surgery’s, and go out of their way to help their patients."
• "Came in with severe heart pain and high blood pressure. Help was provided quickly."
• "I'd like to say a huge Thank You to Robyn who carried out a blood test on my daughter this morning at the surgery. She was amazingly patient, kind and caring."

Cons:

• "Usual terrible service.40 mins to answer phone.no blood tests for 6 weeks.no appointment available call back in 10 days."
• "Been with this surgery for years and it used to be good but now trying to get an appointment is impossible."
• "I avoid calling this doctors surgery for an appointment with my doctor because of the obscene length of the telephone queue."
• "Took me over an hour to get through on the phone to be told got to wait over 3 weeks for an appointment."
• "Trying to get through to Lister Medical Centre is a joke."
• "Never any emergency appointments. Sometimes you're told to call back in a week for the following month's rota for an appointment."
• "If you call for an appointment, it takes 40min to get through if you’re lucky."

Facility and Services

Pros:

• "I can honestly say the results far exceeded my expectations."
• "Well done and thank you!"
• "Went for Covid booster and was treated extremely well."
• "Had my covid jab here. And i can not believe how well run it is."
• "Very streamlined vaccine operation."
• "Had my Covid vaccine here two weeks ago and it was a very efficient and fast process."
• "Had my covid jab here. And i can not believe how well run it is and how friendly everyone is there and how quickly i got seen."

Cons:

• "Surely the lack of concern re me getting to the hospital under the circumstances was very badly wrong!!"
• "Just felt like another number with no real care in looking into my symptoms."
• "You can not appreciate the new building under these circumstances."
• "Their website doesn't work, so if you cannot get to the surgery to order your meds you are screwed, try doing it online I dare you, you won't be able to or you will but the chemist will NOT have any record of this when you go to collect them a week later!"
• "The Doctors give flu jabs when nurses could do that but if you have a medical problem hard luck you can die."
• "And Dr link doesn't work!"
• "The hospital and dentist happily see their patients but this doctors is using covid still as an excuse to not see their patients."