King's Road Medical Centre Reviews Summary

Customer Service

Pros:

• "Thank you for your excellent support and customer care."
• "Amazing pharmacist, Amazing service✅ Never seen anyone does their job with such passion and willingness to help."
• "The doctors at the practice are efficient and so helpful in their telephone consultations and I appreciate this so much."
• "All the staff were amazingly friendly and efficient."
• "I had an excellent consultation with Samira at Kings Road Medical Centre."
• "spoke with a young gentlemen and he kindly provided a booking on the same day for the Doctor to give me a call."
• "The personnel at this practice was wonderful and put me at ease as soon as I stepped through the door."

Cons:

• "The reception staff are rude, full of attitude and are not fit to do their job."
• "Dr Hejrae really doesnt care about how you feel and makes sure you know this."
• "The male receptionist is just as enthusiastic to help you with his mumbling and rude tone over the phone."
• "THIS GP ITS A JOKE. Run."
• "Standard of practice has dropped significantly."
• "Dr Khaled Sadek doctor who was rude and dismissive."
• "Worst GP PRACTICE EVER! Useless staff and app, a practice with the most silly policy!"

Efficiency and Accessibility

Pros:

• "Phones are answered promptly even though I may be 6th in the queue."
• "The DRiQ app is so handy and easy to use and you can do so much with it, which can save you holding on the phone, or attending the surgery."
• "This is the only GP practice I know which is open 7 days a week; open until 9pm during weekdays."
• "I had my vaccine at earl's court hub and a lot of the staff working were from here so it was great to see familiar faces."
• "Every question I had was answered and in a thorough and thoughtful way."
• "When I send a request for a GP appointment or blood test I usually get replies within 2 hours."
• "You can now connect to the surgery via the Dr IQ app which makes reordering regular prescriptions available 24 hours."

Cons:

• "I have been trying to call for weeks now and all the machine says is we are experiencing high levels of calls, we will call you back."
• "Just been on hold for 30 minutes and when I finally get through it goes through to an automated voice message saying they’re not booking appointments at this time."
• "I am still waiting for a referral 5 months after my original appointment."
• "This medical center its a big mistake. Never answer call, every month i have issue with my repeat medication..."
• "Booking a consultant via the Dr IQ requesting a call back from Kings Road medical center. 7 days later still no contact from them."
• "Been trying since Monday and now is Friday to request an appointment through it with no reply."
• "I've never successfully been able to get in person appointment with a real doctor at this clinic despite multiple attempts over the past month."

Professionalism and Care

Pros:

• "Great practice with professional staff."
• "They are all so polite and very willing to help whichever way."
• "I had my first COVID vaccination here. Wonderful staff and a positive experience all-round."
• "Extremely professional services from the reception team Daniel, Shayed and Lubba and management Mr Saaed through to the doctors and nurses."
• "Dr Mena Dost... went out of her way trying to find the solution by sharing her knowledge/ the information I needed."
• "The team at Kings Road GP are very helpful and professional, they have always been attentive and kind to my mum."
• "The clinic staff are always very friendly & try to help when possible."

Cons:

• "Avoid this clinic at all costs! Appalling service and more importantly useless GPs."
• "King's Road Medical Centre deserves 5 Stars."
• "The worst GP practice I have ever come across in my life."
• "One of the most appalling GPS around, been with them for almost 6 years and the past 2 years has been ridiculous."
• "It's not the same surgery anymore... I don't feel properly cared for anymore."
• "This practice is an absolute disgrace and I am amazed it has a rating over 3 stars!"
• "The doctor I saw was ill-informed and tried to push me into a service which just earns money for the practice."