Genix Healthcare Dental Clinic (Garforth) Reviews Summary

Appointment Management

Pros:

• "Got an emergency appointment Tomorrow. Which I have had to wait nearly a week for."
• "When my appointment is coming nearer the time I get email's and text to remind me of the date and time of my appointment."
• "Efficient reception staff and was seen at my appointment time."
• "I managed to get an emergency appointment."
• "The reception staff always make every effort to make suitable appointments."
• "I have never not got in, even in an emergency, and I’m happy with the services they provide."
• "Every time I go they make you feel very welcome and the staff are really helpful and understanding great place would recommend to anyone."

Cons:

• "Near impossible to get NHS appointments, unfriendly staff and service."
• "They do have a habit of cancelling appointments at very short notice, or in my husband's case no notice at all."
• "Every time I’ve had an appointment the receptionist called me to come in 30 minutes earlier than my original appointment, but I would then spend that time waiting and not actually being seen earlier."
• "Wouldn’t let me give 0 stars… quick look in the mouth, 3 minutes in the chair with half that time spent trying to sell hygienist and whitening services."
• "I've had multiple cancellations delaying my check up by 6 months."
• "3 times they have cancelled his appointment."
• "I turned up for my appointment today at 9:30am and did not get seen until 10.40."

Staff and Service Quality

Pros:

• "The staff are really well trained. They are very helpful and the doctor who treated me is very understandable and caring."
• "Dr Diana made me feel so comfortable and was so patient with me."
• "This is the best service I have ever received in my 72 years."
• "The dentist and her technician were fantastic and went above and beyond throughout my treatment."
• "Wonderful staff. Doctors, nurses, receptionist, all are very professional and very helpful."
• "Upon entering the dental practice Genix Healthcare Ltd Garforth I found the receptionist very helpful."
• "The dentist themselves are polite and professional."

Cons:

• "Worst dentist I been to. Fail to tell me I had gum disease which could have been reversed."
• "I completely feel that despite being in sheer pain, we were only ignored as we were NHS 111 patients and not private."
• "Very disappoint as a private patient."
• "Have been a patient here for around 7 years had good treatment for the first 4-5 years, but in the last 2 years it has drastically declined in the manor of care for the patient and appointments just seem to be rushed and not thorough."
• "It wasn't ok that after my appointment I was called that I hadn't payed for my visit."
• "But by organizational perspective, this is far by the worst dental practice in the country I have been to."
• "Always treated with contempt as not private and regularly have our appointments cancelled at the last minute over the 13+ years we have been with them."

Facility and Hygiene

Pros:

• "Everything there is well maintained. Reception, waiting area, toilet and clinical room all are top level hygiene."
• "The place is on two levels very bright very clean modern there is parking to the rear."
• "The team at Garforth have everything in place to keep the patients and the team safe."
• "Nice warm welcome when you enter the reception area."
• "Very courteous, polite and helpful staff."
• "The girls on reception are always pleasant and helpful too."
• "The staff on the reception were also very friendly."

Cons:

• "Parking is the only drawback with the 1 hr time limit on the parking lot behind the practice - can be nail biting if there are any delays as overstays can be penalised with ticket."
• "Hours spent on the phone for 5 minutes booking, hours spent in traffic to get there, day off from work and money wasted on fuel!"
• "Arrived on time and waited 30 mins to be seen, with no apology from my dentist who, I can only imagine, was having a bad day, going by his rudeness during my check-up."
• "They charged me for a scale and polish they didn’t do… then did a quick scale and polish and proceeded to immediately tell me I didn’t need it AFTER THEY HAD RECOMMENDED IT."
• "Returned to reception to make an appointment for a filling, only to be ignored by the staff there!"