London health and wellbeing Reviews Summary

Expertise and Professionalism of Therapists

Pros:

• "Ryan had fully diagnosed the cause of my pain and I am now well on my way to recovery."
• "Tobi is very patient and knowledgeable, I would recommend!"
• "Ryan was a great help with my lower back and neck pain."
• "George is genuinely interested in helping to find the root cause of my issues."
• "Yonata(clinician 15) is a great and professional physiotherapist."
• "Jameson was very aware of what could help me, and I am so grateful for that."

Cons:

• "Had a different physio who actually didn't know where my subscaps are."
• "The therapist was very nice but the scoring was meaningless."
• "The osteopath doing the treatment couldn't start as she was still cleaning up from the previous client."
• "The therapist seemed a bit distracted and at times only used one hand."

Customer Service and Communication

Pros:

• "Adam was very friendly and informative and dealt with my back problems effectively."
• "Kin is friendly and professional, always explains the issues and how he is treating them."
• "Phil is a very welcoming and knowledgeable individual."

Cons:

• "ABSOLUTELY TERRIBLE EXPERIENCE with customer service! I STILL HAVEN'T RECEIVED MY REFUND."
• "After 7 weeks, 15 emails, and loads of phone calls I STILL HAVEN'T RECEIVED MY REFUND."
• "No one picked up or contacted back."
• "The clinician became stand-offish and asked why wouldn't want to book now."

Massage Quality and Effectiveness

Pros:

• "I've really enjoyed the deep tissue massage I've received from Ryan, it was very intense and promptly I've got relief from my neck pain."
• "Deep Tissue Massage by Kin, was AMAZING!"
• "Sports massage with Adam who has professional knowledge of sports injury and treatment."

Cons:

• "Went for a full body Swedish massage today for an hour but was given back and back thigh massage for 35 mins instead."
• "Massage wasn’t great, the therapist seemed a bit distracted."
• "Don’t recommend, the guy that massaged my back for 40 min instead of one hour had no clue about massage."

Facility and Environment

Pros:

• "Despite my wrong first judgment about the look of the clinic, in the end the SERVICE is what really mattered."

Cons:

• "Ps 4 stars because the clinic itself is tired & in need of a spruce up."
• "One star less only due to the slightly outdated facilities at Liverpool Street."
• "If anything my massage room was so small that I had to stand against the wall for the massage bed to be pulled then pushed back again after treatment!"