Hare & Hounds Reviews Summary

Service

Pros:

• "Service was friendly and kitchen on top of everything."
• "All staff very knowledgeable, helpful and cheerful."
• "The team were so welcoming, kind and had extensive menu knowledge."
• "Lovely service especially from one of the mangers, Phoebe."
• "Very friendly staff and ample seating."
• "Great customer service - we travelled here from Wales and were really impressed we will definitely visit again next time we’re in the area."
• "Even though they were really busy, service was excellent and the Sunday roasts were delicious too."

Cons:

• "The service in the garden was difficult, so left with food but no cutlery."
• "The service was entirely too slow."
• "Service was rubbish also, waited so long to be served we ended up just ordering at the bar."
• "Service is slow."
• "Visited on the first warm and sunny day in May, and the pub was so crowded that the staff really struggled to provide even a basic level of service."
• "The waiting times are horrific if you sit outside in the garden."
• "Service was good, but everything else was bad. Food very overpriced, and was cold."

Food Quality

Pros:

• "The food was truly outstanding."
• "Exceptional food and atmosphere that makes you want to stay all day and skip the walk home."
• "I came for Sunday lunch yesterday, the beef honestly melted in your mouth and the gravy was so amazing I could’ve drank it."
• "Two of us ordered the bavette steak and the other a roast. Wow, the steak was cooked perfectly and was one of the best I have had in a long while."
• "Went there again for our Christmas lunch and everything from pre starters to mains and dessert was amazing!"
• "Fantastic sunday roast we had the Roast beef accompanied by braised Ox cheek and Ox cheek gravy."
• "Excellent food, especially the blackened cajun burger and ribs."

Cons:

• "The food is really too fat, too fried and too meat focused."
• "Unfortunately the food has not been so good recently."
• "Food has gone downhill. Just had a roast dinner. Apart from the meat, it was bland and tasteless."
• "The thick portion of the fish had some runny uncooked batter in the fish and the tail end was dry and burnt."
• "The food is certainly not going to be ordered by us again."
• "The food was very bad, I ordered fish, the portion was huge but there was no flavor, surely frozen fish."
• "The food is very average especially the vegan options."

Ambiance & Setting

Pros:

• "Garden is a feature that other pubs in the immediate area are lacking."
• "First time visiting since the refurbishment - wow it looks incredible, especially the garden which is a triumph."
• "Nice pub with enormous beer garden divided cleverly into sections."
• "The venue itself was lovely; warm, candlelit and cosy."
• "I am sat in the beer garden on a suitably sweltering Sunday afternoon as I write this, and it is magnificent."
• "Amazing visit to this newly refurbished pub. So many beautiful areas to enjoy - we were spoilt for choice on where to sit."
• "This is a great destination pub. Huge and well kept garden at the back and a great menu that will satisfy everyone in any group."

Cons:

• "Live jazz was lovely but a bit loud for a Sunday afternoon especially if you're in the front few rows of tables."
• "For a pub, somehow on Saturday afternoon it turns into a nursery."
• "Weird 'pub'. No identity. More a restaurant or venue."
• "The aircon units were making a pile of noise and competed with me having a conversation."
• "Pretentious but no style."
• "By far, the worst pub in Mortlake."
• "Although the fish was edible it had a small puddle of grease under it."

Value for Money

Pros:

• "Excellent value for money."
• "Food is top quality (mine was very hot when it arrived, very happy!) and beer range is very good."
• "Lovely food. Reasonably expensive but was worth it."
• "Delicious food and very attentive staff!!!"
• "The food was outstanding, the servers were polite and attentive and the whole experience was relaxed and enjoyable."
• "The food was absolutely incredible and the staff were brilliant!"
• "Everyone who ate really enjoyed the food, especially the pie and roast lamb!"

Cons:

• "Drinks tend towards the pricey (£14 for a pint and a glass of wine!!)"
• "Pricey and poor beer selection."
• "Burger was good but fries had to be ordered separately and it was very small for the price, honestly £5 for less then a handful…?"
• "Prices were steep. £10.80 for two lagers. Thirty quid for two burgers and chips."
• "Drinks were very overpriced, the service was long and the food wasn't the best."
• "Food very overpriced, and was cold."
• "Having to pay 50p extra for peas with a £5 children's sausage and chips meal seemed a little mean."

Customer Service

Pros:

• "Staff are civil and attentive, some outstanding."
• "Great friendly staff, Will and Lisa the managers were very welcoming."
• "Will and Lisa who run the pub are a joy - so friendly and incredibly hard workers."
• "We had Christmas dinner here and the staff (and food) were wonderful."
• "The staff were incredibly helpful throughout the night."
• "Service superb, warm, welcoming and very attentive."
• "Staff here are great and you always feel well looked after."

Cons:

• "Tonight (29.6.23) I had the worse experience in my entire life."
• "Waitress was nice, nice to sit outside in a sunny day. Food ok, not great. owner or manager was rude to my Wheelchaired dad, I will never come back."
• "I am taking this as discrimination towards me and my son."
• "The attitude of the manager and landlord as regards children/families leaves a huge amount to be desired."
• "Children however, didn't seem to go down as well as our canine friends with the bar staff and we were made to feel extremely unwelcome."
• "I mentioned how bad it was to a member of staff and all she did was say 'OK'."
• "Service was rubbish also, waited so long to be served we ended up just ordering at the bar."