Arnold Clark Blackpool Renault Reviews Summary

Customer Service

Pros:

• "Steve was very helpful and was at no time pushy or rushing us to make a decision."
• "Fantastic service when buying my new car from Arnold Clark…we were lucky enough to have Steven Dalton to take us through the process."
• "Paul Coyne is brilliant. Paul has looked after me very well and I trust him completely."
• "The sales assistant Steven Dalton could not have been more helpful. Highly recommend."
• "Just bought a car from Renault Blackpool and was lucky enough to be dealing with Steve Dalton, was very professional and new his stuff.. very happy with the car and how everything panned out."
• "Honestly can't fault this branch everyone including the manager is super friendly and helpful."
• "The staff at Arnold Clark are absolutely first class, doesn't matter who you deal with they are unfailingly polite and extremely helpful, can't praise them enough."

Cons:

• "Travelled all the way from Carlisle to buy a car I liked, only too find only one Salesman on duty, how hadn't the time to deal with me."
• "Service manager john is happy to mugg you off and tell other centres you have no warranty."
• "I received horrific service from Dunfermline and it tainted my overall experience with the company."
• "Sales guy was rude to my friend, and even though car was advertised as being in Blackpool wanted to charge my friends over £300 to bring from Scotland."
• "the staff are so un helpful and rude, there is no customer service at all."
• "Absolutely shocking customer service. Perfect when they are selling you the car but after care is non existant."
• "I would be ashamed to be associated with the staff at this place. Avoid at all costs!!"

Vehicle Quality

Pros:

• "Just purchased our 3rd vehicle from Arnold Clarke. Always find them reliable and fully recommend."
• "I have bought three vehicles from here and always found the staff very friendly and efficient."
• "I am not only very happy with the vehicle i purchased, but also with the very generous trade in allowance i was given against my 2010 Peugeot Partner Tepee which had covered 136000 miles."
• "Just bought a Renault Captur,, service was excellent. Would definitely recommend this company, very professional in every way."
• "I am very happy with the car I’ve bought and would definitely recommend to buy from here :)"

Cons:

• "Tear on passenger side seat N/S Wing Mirror not working Heater hot/cold broken Chunk out of O/S/F tyre Auto Start/Stop not working Hill Assist Not working."
• "Customer service was good when buying the car... Until i got it home and in the space of 3 months id had the AA out twice because it had broken down."
• "It has now gone into the garage to have a new coil pack fitted which was why it broke down the second time only to be phoned up and told i need new spark plugs and that theres something up with my sump."
• "9 months later the car is broken altogether and can't drive it."
• "The car was sold to me with locks that didn’t work and i didn’t notice until i had taken it home the day after."
• "The heater box is faulty and consistently blowing cold air."
• "Very disappointed. I always thought that servicing my car here would assure me the best maintenance for my car."

Service Experience

Pros:

• "It was fantastic from the moment I entered the door was treated exceptionally from the order to pick up was kept in the loop and updated through every step."
• "If I could give 10 stars I would."
• "Many thanks to Steve Dalton for his attention to detail in explaining everything concisely and making the transaction very comfortable."
• "Thankfully, John Goodhand from Blackpool was able to help me and turn a negative experience into a positive one."
• "Everything went smoothly as planned. Courtesy car was ready for me, clean with some petrol."
• "We are very happy with our service and the order for our new vehicle went smoothly, as did the test drive."
• "Service team kept me informed as to progress and offered advice on engine top-up."