Thai Canteen Reviews Summary

Customer Service

Pros:

• "Charming service."
• "Fantastic service, very welcoming and attentive to details felt like at home."
• "Great service I felt so welcomed by the staff."
• "Super nice staff, warm welcoming."
• "Service was really lovely."
• "Amazing service. All the servers were so friendly, especially Daz and Pae. Very welcoming and humorous."
• "The service was great, the girls v friendly and efficient."

Cons:

• "Most dreadful customer service experience ever."
• "STAY AWAY IF YOU WANT A GOOD AND PEACEFUL LUNCH OR DINNER!"
• "I cannot believe that this woman is still employed, she is rude and has an exceptionally bad attitude towards customers."
• "They need to know the very basic principles of customer service."
• "Poor customer service."
• "The service is only available if you go to the bar to gain their attention."
• "The rest of the staff seem lovely; but she is enough to ruin the whole experience and atmosphere through her social ineptitude."

Food Quality

Pros:

• "Would highly recommend the Singapore noodles and duck noodle soup."
• "The food was in keeping with traditional Thai food - full of flavour and light and healthy."
• "Decent Thai meals for reasonable price."
• "The Tom Kha was okay but the pork knuckle rice!!!! The best I have ever had!!!!!!"
• "Food is authentic Thai taste."
• "The dishes were all great and we tried multiple when we went, the food tastes actually authentic and so good!"
• "The food was delicious, fresh and authentic."

Cons:

• "They charge extra and give you not much chicken or any meat in the meals."
• "The Pad Thai was very sweet and orange compared to my friend's, exactly the same order."
• "Highly not recommend to visit this place if you are a Quality food lover."
• "The soup was very very salty."
• "Soup was too plain. It seems chef put sweet and chill sauce in the warm water and rice noodle was smelly."
• "Truly auwful food, bad service, too expensive."
• "Terrible food. Bland and bad quality."

Value for Money

Pros:

• "Definitely get your moneys worth. And very affordable."
• "Fantastically cheap, too."
• "The portion sizes are big and very much worth the price."
• "Lunch set with drinks ( included beer) under amazing price, that’s why keep me coming back."
• "Very good portions size excellent value For money."
• "Prices are certainly very reasonable."
• "Amazing place with amazing staff. Food is always on point and portions are generous."

Cons:

• "NO VALUE FOR MONEY. Not much quantity of chicken or prawns in curries or other dishes."
• "Truly auwful food, bad service, too expensive."
• "They also put a service charge on top of the food bill. It’s not good value for your money."
• "FOOD IS NOT WORTH THE PRICE, would not recommend at all!"
• "Prices were expensive."
• "Had to order another dish as the portions of the lunch deal was too small."
• "They have a service charge for parties of 6 or more but many of us at work have found they charge for any size and play dumb when you raise the issue 'sorry, it's a mistake' yea right."

Ambiance

Pros:

• "A great atmosphere (modern Thai music) and a good seating plan."
• "I liked the ambiance which is simple and spacious."
• "Great place to catch up with others, you can actually hear yourself talk."
• "The atmosphere has improved, staff are so much friendlier, and the food tastes great."
• "Family-friendly, nice staff, chill atmosphere, very quick service."
• "Inside is much cosier."
• "Nice interior."

Cons:

• "STAY AWAY IF YOU WANT A GOOD AND PEACEFUL LUNCH OR DINNER!"
• "The place was empty. The staff were staring at me. No one greeted me."
• "It was lunch time and the place was pretty much empty. This bad service and over priced fare explained why."
• "The tables are dirty and sticky when you go toilet the wall and the door are so dirty that you can even posh to open the door."
• "Omg, we didn’t want to try last time as we looked inside and doesn’t feel tempting."
• "This place surely looks like one and that's not necessarily a bad thing but a lot of the time eating at chain restaurants can be a disappointing experience."
• "They should be careful they will ruin their business with this sort of customer device."