Beadnell Towers Reviews Summary

Room Quality and Comfort

Pros:

• "The rooms were good if not a bit hot."
• "The room we picked was on the top floor with windows on three sides with good views."
• "My Heritage Room ‘Shiel’ was beautifully decorated, had a separate lounge area and outside space."
• "Our room was very clean and in great condition."
• "Craas nest room was very nice and well maintained, as was the hotel itself."

Cons:

• "The only downside was it was dark with a small window, slightly obscured by plants as it looked out onto the terrace."
• "One negative - an additional charge of £25 per dog - so £50 for us for one night."

Food Quality

Pros:

• "The food was a mixed bag, some very good, some not so."
• "All the party were happy with their meals."
• "Food was exceptional, as was the service."
• "The Hotel is beautiful, inside and out and we had an exceptional meal in the restaurant."
• "The Sunday Lunch was amazing and Dinner on the Saturday evening equally so, a wide range of quality foods well prepared and cooked."

Cons:

• "The food was average, in fact very disappointing for the price."
• "4 adults all ordered the steak ciabatta sandwich...simply awful..the steak was tough."
• "Service was a bit slow and the food not as good as we expected."
• "The burger was raw in the centre - not rare, raw."
• "The portions and quality of the sandwich garnishes not as good as previously."

Service Quality

Pros:

• "However, any downsides were more than made up by lovely staff, all of whom made our stay a very pleasant one indeed."
• "The staff were very attention and looked after us throughout the night."
• "The service I received from all staff, in the Kitchen Dining Room and at Reception was warm, welcoming and polite."
• "The staff were all really lovely, cheerful, pleasant and eager to make sure you enjoyed yourself."
• "Staff were friendly and always very helpful and accommodating."

Cons:

• "Very nice although the service could have been better. The staff kept forgetting drinks from our orders."
• "As ever the food was very nice but the service, for a place charging so much, was terrible."
• "Overall we didn't on this occasion get value for money at £120, service charge being a whopping £20, we had to go to the bar ourselves for the drinks."
• "Stopped by for dinner on a Sunday evening but disappointed by inadequate service."
• "Rip off. £18.95 for two drinks, £7 for a bottle of beer...they'd charged me 10% service charge."