Al Duomo Reviews Summary

Service

Pros:

• "We've been here already several times as a family or with friends and always were welcomed by the stuff even though we have a toddler who is running around the place 😁"
• "The waitress was kind and fast with service."
• "Great for groups, couples and families... Different areas around this large restaurant... Service is good... Trio dessert is a winner!!"
• "Been here on and off for twenty years. Always good honest, great value food. Great service as well."
• "All the staff was very very polite and smiling, taking care of our youngest, our order was ready very fast."
• "Would 100% recommend, especially for large groups."
• "Staff members were welcoming and cheerful, especially given it was quite a busy period when my party and I visited."

Cons:

• "Lacklustre food. Terrible service. We had one waiter dealing with 2 hen parties and he was 'tired' and had no idea what was going on."
• "Unfortunately, the service was appalling."
• "Terrible service, we were ignored and not approached even though we sat there for about 15 minutes."
• "We waited over an hour between courses with no explanation apart from they were busy."
• "Service was bad even though it was not busy."
• "The staff weren't attentive. We ordered drinks which never arrived. In the end we went to the bar to order them."
• "Service ok but a little slow."

Food Quality

Pros:

• "The food was fresh and prepared when ordered."
• "Spectacular pizza from a Brighton institution."
• "The tiramisu is a 10/10."
• "Quality wise, it's the best pizza I tried in Brighton so far and the same perfect taste as I had in Italy."
• "The starters and mains were delicious."
• "The food was great and delicious. Specially the fish was amazing and tasty."
• "The food was wonderful, the best I’d had in a long time."

Cons:

• "Think chef did not have his best night; pizza was mwah... 5 different people at our table; none of them was friendly."
• "Quality of the food is very low. We ordered Tuna steak and the pasta. Both of the dishes were not so good."
• "Service was great, food was not great, expensive for a plate of uncooked pasta, with basil tomatoes sauce, was like tomatoes soup."
• "The steak was chewy and for £20 I would expect a good one. Others in my party said their meals were very mediocre."
• "Tonight, both the pasta and pizza main was disappointing."
• "The food was so bland and tasteless."
• "Vegan lasagne had hardly any vegetables and too much tomato sauce."

Value for Money

Pros:

• "Price was also very good - for the experience provided, I was expecting to pay twice as much."
• "Prices are decent and the waiting time is really short."
• "Kids set menu for £9 is really good value."
• "Two mains, a side salad and a drink for £30 - a steal."
• "Cannot recommend this place enough, the food was delicious and fairly priced along with the service."
• "Generous portions, good value for money."
• "Food was really great and the portions were huge."

Cons:

• "Extremely disappointed for the price paid."
• "It cost me £20 + for a couple of glasses of wine and no meal."
• "The food is very overpriced and bad quality ingredients poorly disguised."
• "When the bill arrived we were told prices had gone up from the menu we had ordered from upon booking, with no prior warning."
• "So disappointed - menu has changed, way over-priced and small portions."
• "The main course didn’t go down so well and now my evening is ruined and I feel terrible."
• "Steak was super dry, so I even didn't finished. Pasta was super hot and overcooked."

Ambiance & Location

Pros:

• "A decent Italian restaurant with outdoor dining an option in a very pretty part of town."
• "Very well situated near the Brighton Pavilion."
• "This is an amazing place to eat, drink and enjoy Brighton vibe from the hidden Italian gem."
• "We were on the fairy-lit mezzanine - was my friend's birthday meal for 10 of us and there was a big party of girls on neighbouring table."
• "Lovely location just off the Royal Pavilion."
• "There was a very nice Christmas ambience in the restaurant which made our experience very pleasant and cosy."
• "The decor looked great and looked quite new too."

Cons:

• "Unfortunately I had the worst experience at this lovely restaurant."
• "Tables are much too close together."
• "The place felt hectic, there was no music and the staff were moving frantically passed our table."
• "The family restaurant vibe with all its excited hustle and bustle now feels like a confused overexpanded cafe."
• "Didn't eat here but I can say the hospitality was awful, I stuck my head round the door asking if I could use their bathroom because I'm pregnant."
• "It was really noisy in the restaurant for the first hour of our visit."
• "WARNING if you pay by debit or credit card at this restaurant."

Staff & Management

Pros:

• "Great food... But what really made our experience a 5 star and had the whole table smiling the entire evening was the magnificent Patrick!"
• "Christian has been such a kind and warm personality of the restaurant, we were received warmly and had been shown great hospitality."
• "The service was excellent (especially from Dario who had a great sense of humour and kept the drinks flowing throughout the night)."
• "The staff couldn't have done more and were absolutely brilliant."
• "The service was excellent, especially from my server Jack - very attentive and really looked after me."
• "Harvey, our waiter, was an absolute delight, very polite, helpful and engaging."
• "Lovely atmosphere, exceptional service by Hannah who was very knowledgeable, efficient and accommodating to our preferences."

Cons:

• "I came here with a person that had some complex needs, and found it not very helpful."
• "We spoke with the manager who was very abrupt, extremely unhelpful, rude and quite frankly didn’t care."
• "The manager got hostile with members of my family."
• "The issue was the service, the waitress and the hostess who moved us from downstairs to the upstairs area had no personality, very mechanical and no real passion for customer care."
• "When talking to the manager he was very rude condescending and aggressive."
• "Unfortunately this was ruined by the atmosphere and service."
• "Customer service needs addressing."