Aromi Reviews Summary

Food Quality

Pros:

• "The food is great but the service is terrible!"
• "This place provides good quality food and value for money."
• "Absolutely fantastic food! A real find! Some of the best Italian food outside of Italy and better than most eateries in Italy!"
• "Pizza al taglio is very good, pistacchio gelato taste is even above the average you can get in Italy."
• "The food is hot and tasty, the ingredients are fresh and generous."
• "Beautiful food, tasty and original ingredients."
• "The best Italian restaurant I have tried in the UK. The vegan caponata pizza is irresistible."

Cons:

• "The pizza and focaccia were very underwhelming, pizza lacked sauce and focaccia was too greasy."
• "Having breakfast in this cafe - is not a good idea. Toasts are very dry and hard to cut."
• "The Marinara pizza... the tomato sauce was sour, not what I expected."
• "The pizza isn’t nice at all and arancini neither."
• "The Pizzas first had very little flavour because of a lack of salt."
• "I tried margherita pizza and it made me feel like 'this is not tomato sauce, it is just paste'."
• "The “chocolate” croissant is like stale Nutella, cocoa powder paste, cheap cake icing."

Service

Pros:

• "The staff stays on top of it even when the place is packed!"
• "The staff are friendly and attentive."
• "Staff os welcoming and efficient."
• "Service was helpful and quite quick considering the restaurant was full."
• "The staff tonight are all cheerful and friendly."
• "Very welcoming and great service - highly recommend!"
• "The counter service staff are always very pleasant too."

Cons:

• "The service was slow, although there are not many people."
• "Staff are not very friendly."
• "Possibly the worst customer service in Cambridge."
• "Customer service is a JOKE."
• "Service was very poor and rude."
• "The service is bad... well it's ok. I just mean they're not well organised."
• "Food is good but the service was zero, very disappointed to be served by someone that acts like doesn’t want to work, very rude, impolite and with low level attitude."

Atmosphere

Pros:

• "Nice interior and not too noisy, so suitable for smaller or family groups."
• "Cool music and a bustling happy vibe."
• "The atmosphere here is warm and inviting."
• "Music, view and atmosphere is nice."
• "Nice vibe. Feels like in Italy."
• "The location is on St. Benet's street, the place is very busy, there's always a queue but it moves pretty quickly."
• "It is always busy which is a bit of a bummer but totally worth the wait to get something to go."

Cons:

• "The cutlery is painful (physically and mentally) to use, and the shouting of orders because they don’t know who ordered what makes the place rather unwelcoming."
• "Decent coffee and pastries but squished full of tables so there's no personal space and lacking atmosphere."
• "A lovely place but since the service at the table was implemented it is very chaotic."
• "Quite a stressful visit too as they've packed in too many tables into such a small venue."
• "The top of restaurant was busy so we went down to the basement where we sat down. The smell there was discussing."
• "The tables were left dirty for a long time after people left even though there were clearly many people waiting to get a seat."
• "Downs: to say something bad, just mention the fact that restaurants are quite small so do not expect to find always a place to seat."

Value for Money

Pros:

• "Very reasonable price too."
• "Good variety on the menu including vegetarian and gluten free options."
• "Pistachio cake — 5/5 Gelato — 5/5"
• "Decent portion size for a reasonable price."
• "Delicious pizza at a good price."
• "Overall the prices are quite good."
• "Prices are pretty good, one could expect around £10 per person for a coffee and a meal."

Cons:

• "As high as prices have gotten, I do believe Aromi is expensive on most items."
• "The pistachio tiramisu was a small portion, very nice but nothing mind blowing."
• "Also I paid £7.76 for a small cappuccino and small scoop of ice cream (even without a waffle cone!), which should be £6.50 according to the menu but there is a service charge now too."
• "They want to put in as little Gelato as possible. Just scrape it in and not anymore."
• "We paid ~£33 for two Pizzas and two desserts."
• "Used to love this place, but recently I was overcharged for cakes."
• "The worst currently I have had the misfortune of using makes this 2."