Zizzi - The Strand (West End) Reviews Summary

Service

Pros:

• "Service very fast and good."
• "The staff were excellent and always smiling."
• "Staff were lovely and the toilets were clean."
• "Nice service from the waiters, they look after us very well."
• "Great service, quick and friendly."
• "Excellent service, our waitress was outstanding and so friendly."
• "Service is quick and polite."

Cons:

• "Took over an hour from our starters to come along."
• "Food was good but the service wasn't great."
• "Our food was sat on the side for over 10 minutes before being brought over to us."
• "Ridiculous waiting time!! We had to wait an hour for the starters."
• "Service was fast and we had a good evening."
• "Service hugely SLOW, took 60 mins between ordering and service for lunch, mid week."
• "Absolutely terrible service."

Food Quality

Pros:

• "The food was delicious and the atmosphere was quietly chatty great for couples."
• "Food excellent, service very fast and good."
• "Great value for money."
• "Food was really tasty, and they have great options for vegan and gluten free."
• "The staff were friendly and helpful and the food was very tasty especially the desert."
• "Food was superb, hot and fresh."
• "The food is exceptionally good."

Cons:

• "Food really poor. I had pasta which was over cooked, not a lot but wasn't al dente at all."
• "Food nothing special or to write home about. Not much flavour, pretty standard plain food."
• "It was a vegetarian lasagne and it was a bit cremated much too overdone could not even get the bottom layer of pasta off the dish it was stuck."
• "Calamari starter tiny portion no garnish tiny rings. Main meal chicken came out on a long skewer it was dry."
• "The pasta was similar to what you get at a school dinner or a hospital, very average."
• "Literally the worst pasta I’ve ever eaten in my life, I only finished it because I was starved."
• "The absolute worst garbage food you could ever eat, spiced with the flavor of an air vent."

Atmosphere & Decor

Pros:

• "Great atmosphere."
• "Nice and spacious, music set at just the right level."
• "The interior is beautiful and the lighting is great."
• "Very convenient location. Restaurant is below street level but nicely done out."
• "Lovely buzzing restaurant but not too noisy."
• "The decor is nice, and the top hat hanging lights are a great touch 👌🏾"
• "Simple, but lovely interior makes your feel comfortable and relaxed."

Cons:

• "There were very few items on the menu for anyone who has dietary restrictions."
• "The restaurant is 19 steps down under the main floor level and not suitable for anyone that struggles with stairs."
• "Interior and lighting is ok. Fake plants."
• "The seating is below street level so all the light is artificial."
• "Overly crampt restaurant with slower than usual service and we were seated directly next to the swing bathroom door which was not ideal."
• "The restaurant itself is at basement level, could not see disabled access."
• "very dark and dingy restaurant, no natural light, not looking very clean, needs a revamp and a really good clean."

Value

Pros:

• "When the bill came it was a good price."
• "Great value for money."
• "The price of your meal is reasonable."
• "Prices were very reasonable for London."
• "Good value overall."
• "The food is as at most zizzi restaurants good value for money generally."
• "Managed to find a discount code on my O2 and got half off the meal."

Cons:

• "did think the sweet potato fries were a bit pricey for the amount."
• "The dishes are quite pricey for small portions and mediocre food."
• "Pricey for the quality but the food did taste good."
• "The brushetta seemed overpriced for the amount of food on the plate."
• "very expensive for what it is. wnt go there again."
• "Expensive but being central London, this is to be expected."
• "Price wise - Zizzi is a bit more expensive than other pizza-restaurants chains."

Staff Interaction

Pros:

• "The staff are really friendly and amazing, the food is exceptionally good."
• "The staff were very friendly but they need to improve their service... they need to be more attentive to their customers and less to talking with their colleagues."
• "Staff really friendly and helpful."
• "The waitors are very friendly and professional, constantly making sure everything is fine."
• "Service is very friendly and professional."
• "Amazing service, the waiter was very happy to accommodate anything with a smile."
• "Staff are lovely and helpful, although I felt in more than one occasion that they can be more familiar with the specialised menus."

Cons:

• "I expressed my concerns to the wait staff and they just dismissed my concerns."
• "The customer service was bad, the manager stormed up to our table, slammed the salt & pepper cellars down with an angry look on his face."
• "The staff here were a little cold to the customers."
• "Waitress refused to take my voucher, was adamant about not taking it, although it was valid."
• "The waiting staff was rude when one of our group stepped in to sit on a table."
• "Not impressed. The Australian hostess told me the peak hour is coming and there is no seating for me."
• "I was offended by the rude behavior of the blonde waitress with thick eyeliner."