wagamama brent cross Reviews Summary

Service

Pros:

• "Went at a busy lunch time nevertheless staff were polite, smiley and attentive straightaway and thoughout."
• "Really well done to all the team. Was busy yet very safe and friendly."
• "Prompt and friendly service. I ordered the chicken katsu and chicken gyoza and both dishes were piping hot and delicious."
• "I was taken my table by the lady at the entrance who explained to me the new measures in place."
• "Quick service and welcoming staff, recommend to everyone."
• "Great and helpful staff and the food was delicious!"
• "Staff was helpful and there is always one roaming around and ready to help."

Cons:

• "Queueing for seats is common - up to 35 minutes' wait at peak times."
• "Queue to get in as expected on a busy Saturday, once inside the service was slow and disorganised."
• "Poor customer service... completely ignored by multiple members of staff as if I was invisible."
• "The waiter (Marius) very rudely proceeded to roll his eyes and state 'I’m not a host, we have 2 floor staff working, if you don’t want to wait you can go online and complain'."
• "Staff who aren’t educated in customer service skills. Also if you’re transgender. Avoid this place at all costs."
• "Poor customer service. Obviously a very busy restaurant but the staff are incapable, slow, and require multiple prompts to actually deliver food and drinks."
• "The two waitresses looking after me were very rude, there wasn't a welcome, no one checked on my if my meal was alright, no thank you, no bye or have a good night."

Food Quality

Pros:

• "If you like spice try the Firecracker which is spicy but delicious. My favourite dish."
• "Meals were very good. Full plates good quantity and quality, high level of presentation."
• "Great prices for big portions, tasted great."
• "Food was delicious but customer service could be better."
• "Food was very tasty though! Loads of options with decent pricing for quality."
• "The food was fresh and very tasty."
• "The food was the quality and standard you'd expect from wagamama."

Cons:

• "Tasteless, no flavour whatsoever."
• "They were out of chilli squid, udon noodles and salted caramel ice cream - literally all I was looking forward to!"
• "Ordering regularly from there. 90% wrong order has been sent. Or they didn't send anything at all."
• "The noodles were congealed, thick, lumpy, and doughy, the broth was turning white from the noodles and after 3 mouthfuls, she gave up."
• "Also the crispy duck was disappointingly floppy and goey, not crispy at all."
• "Rice came Cold and sloppy definitely not cooked properly and portions are small despite the price."
• "Not really nice to be honest, this is how much chicken you got in the portion and so dry and small, like a stone."

Price and Value

Pros:

• "Eat out to help out scheme helped us out a lot. We got 3 meals for under £20."
• "Rates are very very nominal and affordable here."
• "It's actually cheap compared to other places with this type of food."

Cons:

• "Kids meals a little high priced."
• "Prices have also gone up substantially. At least 30-40%."
• "Nothing on the menu is cheap nowadays and you'll struggle to find a main dish under a tenner - expect 10 to 15 quid at least."
• "The prices are too high for a half bowl of food."
• "Very expensive if you think about it."

Customer Experience

Pros:

• "Enjoyed our meal, friendly staff, and food good. Like the way the glass partitions were put in place, would like them kept as it felt more private between tables."
• "Fantastic for people with allergies."
• "The children's menu is actually for kids and my child always eats most of his food."
• "We paid online via the QR code on our menu, which I thought was a very convenient feature."
• "Sanitizer at the door. Tables separated with partitions."
• "I was pleased to see that they had implemented social distancing measures."
• "I'm a gluten free, wheat free and meat free eater. I found they have great choice for people like me. Great tasting food!"

Cons:

• "Don't think I will feel safe to come back."
• "The lack of pricing on the menus was a pain."
• "No adequate apology and still paid £40 for leaving hungry."
• "I found very odd that with everything that's going on they would try to serve me food that might have been on another table that might have been contaminated."
• "Dishes come in a very random, almost nonsensical order."
• "Worst Wagamama experience ever."
• "However the atmosphere puts me off. I just cant seem to settle and enjoy my meal."