Prince Of Wales Sheffield Reviews Summary

Customer Service

Pros:

• "First off the customer service from the front of house team was spot on. Warm welcome and very helpful."
• "The staff were very attentive and our server Lauren looked after us all evening and managed to do so very well when we had such a large party."
• "The customer service was exceptional!!! Everyone was lovely and really exceeded customer service!!"
• "We were served by Millie who was fantastic. Really friendly, efficient and lovely."
• "Wow what a fantastic team that work here. The service is fantastic and the staff are so well trained on customer service."
• "The service was impeccable with not a single error in our orders, pleasant and very attentive staff all evening."
• "Service spot on nothing is too much trouble and always ready to help with a smile."

Cons:

• "I was disappointed that we felt rushed."
• "Since letting the staff know about this, I have been ignored."
• "The service was slow but the staff were friendly and the food took 45 minutes to arrive."
• "The service was poor and they took ages to take our order."
• "Poor portion sizes, quality of food was poor compared to previous visits, waitress looked fed up and miserable and never once smiled."
• "The service was not great in all, out finished plates sat on the table for a fair while before being collected."
• "Service charge added automatically even though the service was so bad we complained."

Food Quality

Pros:

• "Food is awesome.. very tasty .. fresh..made with passion."
• "The food was amazing and brought out in a timely manner."
• "One of the best meals I have ever experienced. Had the pâté and squid to start and was divine."
• "food is 100% and I challenge you to find a better pub in Sheffield."
• "The squids were the best in Sheffield according to my partner and the chips were AMAZING!"
• "The food presentation was good and tasted amazing lots of flavour and nice and hot, the puddings were exceptional."
• "The food here was AMAZING."

Cons:

• "It is quite expensive too. For a salad and a glass of water I paid £16 and it wasn't a large portion."
• "Poor portion sizes (£13 main meal same size as child's £6 meal), quality of food was poor compared to previous visits."
• "Mains took nearly an hour to come after starters were cleared away and they were cold and not up to scratch for the price we paid."
• "Had a truly disgusting meal here. Fishcakes were very fishy - taste you get when fish is not fresh, chicken burger was just 3 overcooked chicken nuggets in a bun."
• "Food mediocre, menu a bit dismal."
• "Service was excellent but the food served was not. I ordered a wholefood salad, when it was served it was a cous cous dried up salad."
• "The main courses, although adequate, were a bit disappointing to be honest. I've had nicer roast dinners costing significantly less."

Ambiance and Environment

Pros:

• "Really lovely range of food and the staff were fantastic."
• "It's a really nice environment here - with cosy fires in winter and outside seating for the summer months."
• "Lovely decor and atmosphere. We were greeted at the door and seated straight away."
• "The place was nicely decorated with a good atmosphere."
• "Nice to sit in the garden too on a sunny day."
• "We love visiting the Prince of Wales. Interior decor is lovely, nice atmosphere despite being near a busy road."
• "One of the best gastronomic pubs in the area! We love the ambiance."

Cons:

• "The summer heat though made it extremely hot in the restaurant as there was no air con."
• "Over all very disappointing, I wouldn’t return."
• "Disappointed! Booked weeks in advance only to arrive to find we had been given a table in front of the kitchen area."
• "The wall near where we sat was dirty and looked like it had grease or food debris on it, my chair was also not particularly clean and looked a bit damaged."
• "Offered a table in the middle of a busy pathway, where staff and customers would be constantly walking."
• "Arrived at 7 with a party of 5, seated in a rather cramped area despite it not being busy at all."
• "Was seated at an awful table at the back of the room near the kitchen hatch."

Value for Money

Pros:

• "Child meals are good and good value."
• "We'll worth the money. The quality, selection and flavours befitting a gourmet restaurant."
• "Not the cheapest Sunday lunch, but worth every penny."
• "The food is always lovely and they even add extra veg or meat if they run out of particularly meats."
• "Very reasonably priced and a lovely range of food and drinks on offer."
• "Also a really decent price! Would recommend for brunch."
• "Food better than I expected, not cheap but certainly worth it."

Cons:

• "Really not worth the £120+ bill we paid."
• "The portion sizes are rather small."
• "The wine is, in comparison to other establishments of a similar type, expensive."
• "Both the sticky toffee pudding and cheese cakes were very nice but I have to say the desserts were overpriced."
• "Adult meals and wine relatively expensive."
• "Food was very good but portion sizes were VERY small for what you pay."
• "Sunday roast was terrible. Given the price.. expected to be amazed.. wasted 2 hours of my life and left hungry."

Accessibility

Pros:

• "One of our group uses a disability scooter and access was straightforward (as it should be)."
• "Decor is beautiful, parking easy and toilets spotless."
• "Well managed from a COVID secure point of view."
• "Perfect place especially for outside dining now that the sun is out! The inside is also gorgeous by the way."
• "Great food, service and company sat at a table next to a roaring log fire made the perfect afternoon lunch :)."
• "Lovely refit. Nice atmosphere."
• "this used to be our regular years ago and we stopped going after a fall out with the manager, but it's obviously under new ownership and we will be visiting much more regularly again now, thanks."

Cons:

• "After waiting at the door for over five minutes to be seated we eventually seated ourselves as none of the five or six staff seemed to have noticed the three of us in the doorway."
• "Last night there was no washroom facilities in the male toilets."
• "Had to wait 40 minutes for our table which was booked for 20:45."
• "Girl serving us was totally miserable! Also I needed gluten free which was just a farce as I was shown a big folder of allergens to which there didn't seem to be anything I could have so I ended up with a coffee whilst my friend had to eat alone!"
• "Not so good today. Waited a long time for drinks which were not quite as we ordered."
• "My pie was cold when it first arrived so I returned it."
• "Disappointing system regarding bookings."