The Swan at Walton Reviews Summary

Service

Pros:

• "Helpful, friendly staff, great food choice and a fantastic range of drinks."
• "Staff were friendly and attentive, and they checked twice if we had any allergies to anything."
• "We were made welcome straight away and our waiter Matt couldn’t do enough for us."
• "Got served very quickly by very attentive friendly staff."
• "All topped off with friendly and helpful staff."
• "Staff really efficient and we're spot on with how attentive they were."
• "The service was excellent, and the waiting staff were very good natured and friendly."

Cons:

• "Terrible service. No one knew what was going on."
• "Had to wait for a while to be seated after several members of staff said they would be with us in a minute."
• "The service was poor and trying to get the attention of the waitress without causing a scene was fruitless."
• "No one came to take our food order, we had to get the attention of someone and ask them if they could do it."
• "We were waiting a very long time for our deserts to arrive, only having 10 minutes left at the table before we had to leave for more customers to be seated."
• "The service is terrible and I would advise people to avoid this place!"
• "The level of service we received was far below what we expected too busy for staff to attend to customers needs."

Food Quality

Pros:

• "Food was excellent !!"
• "The food and service during our visit was nothing short of amazing."
• "Food was delicious. Great atmosphere and music."
• "Food is incredible!"
• "The food was delicious and the cocktails were fantastic!"
• "When the meals arrived they were obviously freshly cooked and beautifully presented."
• "The food was amazing, the cocktails amazing you must try duck in a bath."

Cons:

• "Was disappointed by the quality of the beef stroganoff as the rice was so wet all you could taste was water and it also diluted the sauce around it."
• "The food is now overpriced and mediocre."
• "The gravy was like dish water the turkey was tasteless and watery."
• "The wife had the jerk chicken hanging skewers which were bone dry and needed to sauce in the absence of any moisture in the chicken."
• "However last time I went the food was not great, I had an issue with a hair in my food."
• "The fish had been fired within an inch of its life, the batter was dark brown and crispy and full of grease."
• "The rice wasn’t cooked the beef was hard and chewy and the sauce tasted of nothing."

Value

Pros:

• "Reasonable prices too."
• "The quality and amount of food you get for the price is excellent."
• "Food choice very good. Pizzas huge, full of toppings, perfectly cooked and very reasonable."
• "The food and drinks here are very tasty and come at a very reasonable price for what you get."
• "The meal wasn't cheap, but certainly worth every penny."
• "The biggest surprise was value for money, compared to other similar places around the area, this is definitely good value."
• "Good price as well for what you get."

Cons:

• "The prices have increased by about 50% and the portions have decreased considerably."
• "The meal wasn't cheap."
• "It's quite an expensive place to visit so we only visit occasionally."
• "You now pay more for it and get less!"
• "Unfortunately you only get a few chips now and the fish has halved in size!"
• "On the expensive side. Be sure to book ahead."
• "Ordered bottled beer at @£7 - 8 a go."

Ambiance

Pros:

• "Lovely atmosphere and very friendly staff."
• "Lovely venue with a cosy but modern feel."
• "The whole place is so cosy, warm and welcoming."
• "The atmosphere is nice and the place has a good feel to it."
• "Brilliant cozy atmosphere."
• "Really lovely cozy place."
• "The atmosphere warm and relaxing."

Cons:

• "The service was slow and certainly not attentive."
• "Atmosphere wise it gets loud easily in that small space and I had spot lights glaring down at me which didn't create the best ambiance for a date night."
• "Lighting in the bar is terrible, spot lights either blind you or leave you in the dark."
• "The area we sat in had quite alot of grafitti on the walls which could have done with cleaning up."
• "Few customers around us topping up drinks with hipflasks which didn't add to the atmosphere"
• "We could see at least 5 staff just standing at the bar doing nothing and we were left waiting for 5-10 mins."
• "The place was very busy which made for a great atmosphere."

Accommodation

Pros:

• "They also cater really well for dogs, with free treats, water bowls, and enough space that you don’t feel your dog is in the way of anyone."
• "The team managed to accommodate our party with no issues."
• "You are made welcome, looked after with a smile and, if you’ll let them know in advance, then they will accommodate the dishes to suit your needs."
• "Couldn't have been made more welcome; our child has food allergies but they made her something off menu so she could eat with us."
• "We booked a table for a birthday tea and they put balloons out for us."
• "We managed to get a very late notice booking for a table for two here at the White Swan."
• "They offer balloons 🎈 for a birthday, and also, we didn't have anything sweet, and they brought ice cream for the celebration!"

Cons:

• "We were seated on some sofas despite other tables being free so didn't understand that."
• "Only down side last time was we waiting 35 mins for drinks and another table that arrived after us were served first."
• "Being that this was a birthday celebration, it really put a dampener on the night."
• "We asked for a table for 5 & it was a table for 4 with a chair shoved on the end so it felt very cramped."
• "The whole meal felt very rushed. The waiters are on you as soon as you sit down."
• "The remaining main courses arrived some 15-20 mins after the pizzas had been fully consumed, which is unacceptable and effectively split the family meal into two sittings."
• "We booked the table for 5.45pm & was told we had to leave the table at 7.30pm so we had an hour & 45 minutes to choose off the menu, eat our mains & drink a couple of beers."