The Highwayman Beefeater Reviews Summary

Service

Pros:

• "Our server Denise W (5002) deserves special mention as she was very attentive to our needs."
• "Jayden served us and what an absolute joy she is!"
• "Staff was great too! Highly recommended."
• "Kim went absolutely above and beyond in helping us manage allergies."
• "Despite having 10 of us, the service was friendly, fast and attentive."
• "The staff are a credit to the place."
• "The service was efficient and the venue very clean!"

Cons:

• "The thing that let the experience done were the serving staff."
• "The bar staff was more interested in serving beer to themselves than customers."
• "Table of 6 was left for 45mins had to ask to take our starter and mains order wasn't too busy either so was very disappointed."
• "We experienced a very long wait, it was very under staffed."
• "Very poor service, taking well over an hour to get our food, and then some meals were cold."
• "Horrible customer service. I would avoid at all cost."
• "Some ignorant staff."

Food Quality

Pros:

• "Food was of a good standard we had Sunday lunch."
• "Starters were great and my partners main was good."
• "Food was excellent as were the cocktails and Irish coffees made by Dave."
• "Steak was tasty & well cooked, very small side portions e.g. chips jacket potatoes, but on the whole, it was a nice meal."
• "The food was hot, tasty and well presented."
• "The food was excellent too, so much so, that we went back for a second visit before leaving for home."
• "The food was delicious from starters through to dessert."

Cons:

• "Place smelt musty, horrible atmosphere."
• "Chips are dry with no crisp to them and the portion size for the price is poor."
• "Main meal another 45 mins to come out then when it did it was awful my steak and roast potatoes were cold."
• "The food however is overpriced and mediocre."
• "The let down was the Bland, tasteless, poorly cooked frozen food."
• "The food was okay...unlimited chips but you only got 6 from the offset."
• "The food was quite good but the atmosphere was horrible."

Atmosphere & Cleanliness

Pros:

• "First visit for 20 years and pleasantly surprised...good food nice ambiance."
• "Very clean premises with quality fittings."
• "Plenty of room between tables."
• "The interior is well set out with lots of space between tables."
• "Lovely family atmosphere and the service was efficient and very friendly."
• "Beautiful clean environment."
• "The restaurant is modern, clean and restful atmosphere."

Cons:

• "This has been a favourite place of mine for nearly 20 years and in one night spoilt."
• "Look behind till and you'll see how dirty the place is. Bottles left open. Used cutlery left about."
• "the table we were given was away from everything in a dark corner near a draughty door."
• "Not one smiling or happy person here. Tables are dirty."
• "The place is looking a little bit dated now, it could do with a refurb, the staff are pleasant enough when they eventually got to serve us."
• "This pub is really out of the way."
• "The atmosphere of the bar was not very nice."

Value

Pros:

• "Prices a little on the higher side but certainly doesn’t change my view of this place in any way."
• "Kids (under 16) eat free with a paying adult, so good value if you have any."
• "If you join the club you get discounts so it seems the prices are very reasonable if you use the offers."
• "breakfast was exceptional value for all you can eat."
• "The price was great too especially considering the exceptional quality of all of the food."
• "Purchased from the lunchtime menu, great value for money."
• "Good value for money."

Cons:

• "Food seemed expensive."
• "Can earn loyalty points with Beefeater card. Very noisy when busy. Reduced menu and increased prices with less on individual dishes."
• "For over £ 3 per portion we had 4 stems of broccoli and 3 prawns Although nice very expensive."
• "It's incredibly expensive for what you get too."
• "Very glad we hadn't paid full price - have more vouchers but won't be using them."
• "Food wasn’t very good at all small portions and overly priced."
• "Everything is massively overpriced."