Brinsley Lodge Reviews Summary

Service

Pros:

• "The woman behind the bar was very friendly and apologetic and offered us free desserts."
• "Exceptional service. Looked after our large party brilliantly."
• "The staff were lovely, and couldn't do enough to help."
• "The staff were particularly kind and friendly to my two young daughters and my elderly grandfather."
• "The staff are friendly and helpful."
• "The service was quick and friendly."
• "Staff smart and really polite and helpful."

Cons:

• "Complain to the manager and the manager never apologise just walked away."
• "They served people who came after us first."
• "We waited ages for them to come and take our order - we had to go and ask in the end."
• "Although the waitresses seemed nice I’m sure if they could have skimmed the plates of food across the table instead of walking round and placing them they would have."
• "Was left at the 'please be seated' sign for a while with no one taking notice of us."
• "Had to wait well over an hour had to keep reminding staff that we were still waiting."
• "Waitresses not over friendly or welcoming."

Food Quality

Pros:

• "Food as good as the other establishments under this umbrella; staff just as good too... 10/10 for both."
• "I had the Surf and Turf, the scampi was perfect, the steak was cooked exactly to order."
• "The food is outstanding for the price and is delicious."
• "Food was delicious. Steaks cooked to perfection!!"
• "The food was your standard gastropub fare but it was still delicious."
• "Best sunday dinner around! Had the beef and it was so soft, infact everything on the plate was cooked to perfection!"
• "Food was delicious and freshly made."

Cons:

• "Gammon very undercooked and fatty."
• "The layered pork was a lump of rather tough pork, sliced in half with a bit of cheap black pudding squashed inside."
• "However, with saying that i would advise staying away from their burgers, they tend to have a similar taste and texture to that of a microwave burger."
• "Steak was cold. It was sent back. Another steak was prepared whilst I watched family eat their meal. Second steak arrived, it was blue (still raw)."
• "Two of the four meals were absolutely shocking, American chicken burger, bun burnt chicken over cooked and hard, onion rings cooked in old fat and rock hard."
• "The food is clearly from frozen and I was served brussels with my salmon... the food is half warm and half cold."
• "Curry dry, chicken dry."

Atmosphere & Decor

Pros:

• "Good decor, great staff, outside seating for warmer days."
• "The pub feels cozy and it is generally clean."
• "Nice outside space for summer evenings."
• "Recently nicely refurbished during lockdown for a fresh look."
• "Very clean with nice decor."
• "Great warm Atmosphere. Highly recommended."
• "The atmosphere was calm, quiet and family friendly."

Cons:

• "We all went outside to finish off our drinks as it was a nice evening and it was like the Marie Celeste."
• "The decor is somewhat dated."
• "The atmosphere of the place is rather bland and boring it reminds me of a retirement home."
• "The atmosphere is as if we were eating in the centre of an old folks home."
• "The site was extremely busy and noisy."
• "The atmosphere of the place is rather bland and boring it reminds me of a retirement home."
• "Wouldn't be so annoyed but it cost me £9.50."

Value

Pros:

• "Its reasonably priced."
• "Nice food in this place they do a three course meal on a Tuesday from 12oclock till 2pm the cost of the meal on Tuesday is £7.99p."
• "Went at lunchtime today 1pm with friends real surprise when we saw a three course lunch on the menu for only £5.25."
• "2 for 1 after 5 meal wasn't fantastic but what you get from the price makes a worthwhile visit."
• "Food here is very good value with healthy portions."
• "Great value and different offers every day."
• "Drinks are expensive but food fabulous value."

Cons:

• "Drinks are expensive."
• "In current times, the pricing reflects this with soft drinks being massively overpriced."
• "More expensive than it used to be but where isn't these days."
• "Drinks are EXTREMELY expensive."
• "YES £18 FOR A BURGER in a pub."
• "Used to come regular however after our recent visit I won't be returning. Menu has changed and food is very bland with no flavour."
• "The food is very well priced with some great offers."