Address: I, Exchange Walk, Nottingham NG1 2NX, United Kingdom
Phone: +441159599726
Rating: 3.1
based on 215 reviews.
Customer Service
Pros:
"I thought the Crew Member was terrific."
"Very friendly greeting from the server, who was efficient."
"There was only one person in the counter, I believe his name was Louis, he was very friendly as he apologized and said he is trying the best he can and he gave us extra fries for the time we wait."
"Burger King has always been in my top list whenever I crave fast food. I love how friendly the staff are."
"BK at exchange walk is my favourite place to eat burgers from. Lovely customer service by Hiba, she always makes sure that my order is fresh and hot."
"Rikki who served us tonight was so friendly."
"I dont usually review burger king but i was served by Ricky who was a massive help lovely guy helped me navigate the app to get discounts thank you Ricky lovely customer service im very satisfied and the food was fresh."
Cons:
"Utterly horrendous in every way. Wanted to use vouchers but could not get acknowledged at the counter by any of the staff."
"Staff didn't seem bothered about serving us."
"Ignorant, useless staff."
"Service was slow with staff on their phones behind the counter and in the kitchen."
"Extremely bad customer service."
"Service is appalling, I wouldn’t give any star if I could."
"Extremely poor customer service. Staff who served us was mardy and unhelpful."
Food Quality
Pros:
"Didn't taste too bad though and they at least gave a few more chips than the pathetic amount I'm used to getting."
"Fries and chili cheese bites were fresh and tasty."
"The food was good and up to standards."
"Burgers were good."
"Food nice, typical of a fast food place."
"Great food. Absolutely delicious. I had a whopper meal and it was so nice."
"I ordered fish burger. It was delicious but the sandwich was smaller than I expected. I really enjoyed the sides though: onions and spicy cheese bites ... Overall great but the sandwich didn't make me full as I hoped."
Cons:
"Bacon was so overdone I couldn't eat it and I love well-done bacon."
"Halfway through the meal my wife found the burger smelt a bit off."
"Awful, burgers were stone cold even after complaining about the 1st one, chicken nuggets only just cooked."
"Just been there. Dirty place, food is terrible, the worse burger I have ever had. Meat burnt, something that pretended to be lettuce, extremely salty fries."
"Burger was overcooked chips were well overdone."
"The food is ok however there is terrible service there i had to wait 30mins for a milkshake."
"Food was overpriced and average."
Cleanliness
Pros:
"Despite all this, the food is good and the place is clean. I have never not seen a member of staff cleaning the floor or tables."
"This fast food restaurant was clean and the staff very friendly."
"Seating on ground floor and upstairs is now usually open."
"Quick service and seating available."
"does what it says in the tin. clean enough."
Cons:
"Since Covid times this venue have deteriorated in terms of cleanliness and customer service."
"This burger King needs a visit from health and safety inspector, it is so dirty."
"Tables were dirty the floor was too."
"Floors were so sticky I was struggling to walk across the room."
"The restaurant was dirty, wrappers and discarded food littered the floor and tables."
"Totally disgustingly unhygienic tables that day."
"It is so dirty and there was no cleaning crew anywhere in there, there was food all over the floor and it was overall a horrible visit."
Accessibility
Pros:
"There is a lift upstairs for disabled."
"A lot of places on the first floor."
Cons:
"Half of the tables are inaccessible for those with disability/ mobility issues or pushchairs and no access to toilets as coded door stops you from entering them."
"Toilets were disgusting despite the fact that they were locked for customer use only and not many were using them."
"The worst toilet I’ve been in probably twenty years, smells like stale urine."
"Toilet facilities beyond a joke as with a family of 4 eating in had to queue to request to be let into the 1 disgusting toilet at the front."
"There were no toilets and the waiting time was ridiculous."
"Asked staff to unlock disabled door for me as I can't handle stairs the lady pulled a face like it was too much trouble."
Value for Money
Pros:
"The prices applied on the foods fall within the norm."
Cons:
"You might think that 'you get what you pay for' but I don't think £6 for a burger is anywhere near cheap."
"Food was overpriced and average."
"£30 for 2 meals & a kids meal for it to come cold ain’t right especially in the current climate."
"Worst excuse for burger meal I've had in years. Whopper bacon double cheese with fries and cola £9.29. Cold burger not much evidence of bacon and foul tasting bun."
Staffing
Pros:
"They should definitely have more staff during shifts, I go to Mcds and I see 10 of them and in this place on a busy weekend I see 3 or 4... And this is located in the market Square!!!"
Cons:
"This had never happened to me before anywhere...I walked-in to collect and I was told by the guy that he couldn't take more orders because he was on his own and couldn't cope with the deliveroo orders...disappointing."
"Long queues of customers will disappear as no-one wants to wait one hour in a fast food restaurant."
"Don't come here in a rush... not the staff's fault more the company/managers fault... serving 1 customer at a time while the queue was out the door people walking away all because they are always short staffed!"
"Only one staff serving didn't really seem interested person in the background preparing food was too busy on his mobile phone toilets was disgusting overall not a very clean place to eat your food would not recommend."
"Very slow service looked under staffed, food ok, and polite lady serving, very tolerant of a strange man jumping the queue to complain about being drunk or something well done staff member, just need to get more staff in 2mins to get served."
"Understaffed so slow service. Rubbish on the tables and the floor."
"Staff tried their hardest but with only 3 working, waited for ages, then realised half the order was wrong."