Address: 47 Portland Pl, London, W1B 1JH, United Kingdom
Phone: +442072913520
Rating: 1.7
based on 120 reviews.
Customer Service
Pros:
"But the service was excellent. Visa lady was so kind and advising people what they needed for their application."
"However my experience has been very pleasant! I had no Trouble booking an online slot, all the employees encountered were pleasant and helpful."
"Something must have changed in the past few years. 5 years ago I lost my passport so I couldn't get a job or return to Poland - a nice lady over the phone booked an appointment for me the next day."
"To be frank I was very pleasantly surprised (given some of the negative reviews) I needed new passport urgently and have used the 1 day service."
"Our passports were ready before estimated time and we received the call with the update."
Cons:
"The rudest, most unprofessional public servants I've ever had the nightmare to deal with with children's passport."
"Absolutely terrible service, guy at the door was really nice but that’s about it."
"What a disgraceful, unhelpful and inept organisation!"
"One of the worst places to go apply for a visa, the service is poor and rude."
"Very rude and unprofessional people. Unimaginable that such lack of service and disrespect is still taking place."
Communication
Pros:
"Lovely building in extremely central location. Worth visiting should you ever get an invite."
"That was a lovely event celebrating the 75th anniversary of Polish Writers Abroad."
"Not sure about the paperwork judging by the reviews, but would like to thank the Polish Embassy and people for creating no visa issues for my Fiancé and her little sister to get through the Polish Border from Ukraine."
"I will be forever grateful of an extremely great service received a couple of years ago. Everyone including the security guys were super helpful and sorted my issue within literally couple of hours."
"After managing to get passport appointment, everything went very smooth- great communication prior the meeting, friendly, quick and efficient service during processing application and after."
Cons:
"No response to emails, no answering calls, not being able to book appointments either."
"The worst embassy I have ever been to. Awful service, no information on website, no telephone support, no response to emails, no way to book appointments."
"Calls are not answered and rejected so you can't reach the team you need."
"Would love to leave a constructive review but I never got to speak to anyone on the phone because the line cuts after a few minutes of waiting."
"To get an answer through an email is almost impossible too."
Booking System
Pros:
"Set an alarm for exactly 8pm when they upload new dates and managed to book in to renew my passport so my advice is to do the same and keep trying… feeling very happy."
"I applied for my passport today. No problems at all taken you follow instructions from their web."
Cons:
"BOOKING SYSTEM IS A SCAM. No available appointments since 5th July and I'm checking every day!!!"
"Horrible treating peopple. Online site with appoitment reservation doesnt work at all!!!"
"It is a total joke. I have been trying to make an appointment for 2 years now but the website doesn't work."
"This place is simply unbelievable. Online booking service won't offer any appt slot as they claim 'fully booked till 13.05'."
"Every time I look at the website there are 'NO APPOINTMENTS AVAILABLE' or the website is not working."
Staff Attitude
Pros:
"Great security staff overall wonderful 👍."
"Visa lady was so kind and advising people what they needed for their application."
"The staff were all very pleasant and helpful."
Cons:
"Absolutely useless staff, disorganised customer service..Rude assistant who patronising at people."
"Very incompetent people working there."
"Service is very poor starting with extremely rude security Patryk."
"Can you please replace the guy at the door! Very unpleasant person! Rude, not communicative, domineering in unnecessary way."
"Staff give you impression as if someone forced them to work there. Rude and unprofessional discussing their private lives whilst dealing with you ‘on autopilot’ mode."