"The starters and grills offer good value and tasty food."
"Food was delicious and service from all staff was great!"
Cons:
"The chips were stale and dry had no flavour tasted like day old chips."
"The BBQ ribs, which I didn't enjoy, there was not much meat, a lot of fat and for me it was tough and needed to be cooked longer."
"The BBQ Chicken tikka was really nice but was a small portion."
"The food tasted old and was dry. There was hair in my food."
"Nicely decorated from inside with plenty of seating available. Staff were relatively friendly and helpful. Food for me let it down, as I had high hopes due to the reviews, however just average, not something that I'll remember or crave, no wow factor for me."
Customer Service
Pros:
"Attaullah he really is good at his job, no matter when I come in he's always helpful and offers a service with a smile."
"We were served by Masih who was lovely and provided excellent service!"
"Delicious food and exceptional customer service. I sincerely cannot recall the last time I was made to feel so welcome when eating out."
"Staff are always super friendly. Great food, great service this time from Mahdi."
"Ahmed Ali was looking after us all the way. His service was excellent he took care of all our needs and was there from start to finish."
"The waiter was very professional and very knowledgeable and able to adapt menu selection to how we liked our food."
"I travelled from Luton to Nottingham upon the recommendation of a friend who said Saracens have good food and the best customer service."
"Great restaurant with good choice of options for the menu. The waiter was very professional and very knowledgeable and able to adapt menu selection to how we liked our food."
Cons:
"I think our large group of 20 was hard for them to manage as orders were mixed up and food was coming out at different times."
"Was told if I wasn't ordering shisha, we can't sit upstairs and had to go downstairs."
"We ordered Chicken Steak, lamb karahi, lamb biryani and kids meals. Food was 10/10!! just as the service too."
Ambiance and Atmosphere
Pros:
"Amazing atmosphere and kindly tabled upstairs upon request - food was delicious and all the staff were super helpful and friendly."
"We traveled from Sheffield last night for a party hear it was amazing great food great atmosphere staff were on point."
"The attentive service from Attaullah and reasonable prices enhance the overall value!"
"The atmosphere is beautiful and calming. The service was immaculate, definitely recommend."
"Lovely atmosphere with great music. Service was brilliant from start to finish."
"The restaurant had a warm and elegant setting, and there was a wide variety of food on the menu."
"The ambiance of the restaurant was delightful, and it provided the perfect backdrop for a wonderful evening with friends."
"This café is an amazing spot for a late lunch during the day. Very clean, welcoming staff, and fast wifi."
Cons:
"The only downside was being placed near the disabled toilets which we would have preferred to have been away from."
"The parking can be quite challenging during peak times as it's located near the city center."
"The food was lovely, sweet chilli chips are the best! Curry’s were heavenly! Want to also thank Zaker and Atta Ullah for their great service. Really friendly, made sure we were okay and had everything we needed."