Lass O'Richmond Hill Reviews Summary

Ambience & Atmosphere

Pros:

• "Love this pub. It's very hearty and cosy. You could stay here for hours playing games. Right by the park too so perfect for a long walk before."
• "Warm and cosy vibe."
• "Nice and cosy inside, the stars are for the pubs look and feel."
• "The ambience is cosy particularly in the winter with real fires blazing in the fireplaces."
• "The atmosphere is amazing, everything is clean and tidy, the toilets were very clean."
• "Great ambiance, tasty food, a variety of drinks and superb hospitality."
• "The interior is nice and comfortable."

Cons:

• "Knocked one star off for atmosphere as it was quiet on the days we visited which were a Monday and Wednesday early evening."
• "The pub full of crying babies and kids running around. Not the ambience to watch our National team."
• "This place is very drab and depressing."
• "Nice pub internally but not particularly good on the garden aspect. Dog friendly but it’s a bit cramped outside, no atmosphere."
• "Service was incredibly slow and rude, the guy behind the bar said ‘I’m only stand in bar cover’ before we could even ask a question."
• "The ‘roast’ potatoes had a texture like wet paper."
• "The veg tacos which were soggy and had no flavor."

Service

Pros:

• "The staff are wonderful too."
• "The service was excellent, very friendly people.....could literally see the smiles even with the masks on."
• "The service was also fantastic and overall it was just a really lovely experience."
• "The staff are the friendliest, most welcoming bunch that put you at easy as soon as you enter the pub."
• "Service was excellent and food really good."
• "The service? Impeccable – the staff's warmth and attentiveness elevated the entire experience."
• "All of the staff that night were brilliant, a true credit to the atmosphere."

Cons:

• "Have been here before, so decided to revisit. Worst service I’ve seen in years."
• "The service was average, a very grumpy girl dropped off our order."
• "Customer service was non-existent- there were dirty plates from previous customers everywhere, not a smile, warm greeting or farewell acknowledgement in sight."
• "Service slow. Food questionable."
• "Slightly disappointing with the service. Felt staff wasn't particularly organised or prepared."
• "Service was incredibly slow and rude, the guy behind the bar said ‘I’m only stand in bar cover’ before we could even ask a question."
• "Our table and the tables either side ordered straight forward dishes and each order was wrong."

Food Quality

Pros:

• "The food that was served was made well, I ate chicken and leek pie and really enjoyed it."
• "Very good food well cooked."
• "The Yorkshire puddings were delicious and perfectly made."
• "Stunning pub serving absolutely brilliant food, with a menu that changes every few months to keep things interesting."
• "Huge portions of ribs - delicious, and faggots - excellent."
• "Food was delicious and perfectly cooked."
• "The food was excellent and beautifully presented."

Cons:

• "Pricey too so we just finished it but wouldn’t come back."
• "Veggies were soggy."
• "The food was disappointing. Meat extremely undercooked, very little on the plate considering the price."
• "The Yorkshire pudding was like a meringue (all crisp, no sponge)- inedible."
• "For an £18 pie I would have expected significantly better."
• "The lobster mac and cheese for £10 was dry, hardly any cheese and tasted horrible."
• "Fish pie was particularly unimpressive though, £15.50 for a bowl of mashed potato, cream and very small bits of fish."

Value for Money

Pros:

• "The food was really tasty. Between my partner and myself we had 5 courses and two soft drinks, which came to £60, which I thought wasn't bad."
• "Price is good too, ratio of food on plate to the amount is not too much nor too little."
• "Beer prices are average for Richmond."
• "Not too expensive and had plenty of space."
• "Food is a tad pricey and fussy, but was of good quality."
• "The food is expensive but good quality and they serve craft beer."
• "Hardly cheap, but the food quality reflects the prices."

Cons:

• "The roast had raw veg, watery gravy and tough gristley meat. All for the amazingly high price of £21!"
• "Visited the Lass on Sunday 15th for lunch, my beef roast was not great and for £21 represented poor value for money."
• "You don't get anything for your money... you get minuscule portions for extortionate prices."
• "My chicken and chorizo salad was extremely basic for £13."
• "As with so many pubs who class themselves gastro pubs the prices are quite high especially for the small plates, example the crab cakes were pretty awful, 3 little balls which were tasteless!"
• "My friends had burgers and fish pie which they too found OK but extremely overpriced."
• "We waited over 1 hour 15min for food which was served cold."