Green Man Hemel Hempstead Reviews Summary

Food Quality

Pros:

• "The food was lovely, well priced, freshly cooked and not out of a packet."
• "The sandwiches were super fresh and tasty and a huge array of sweet treats were also served."
• "The food was amazing. Best steak I've had in years."
• "Lovely vegetarian food had the chick pea burger & crumble 😃💯"
• "The food is great."
• "Fish and chips are my favourite always and cooked to perfection."
• "The food was beyond delicious and the amount of food and portion sizes were extremely generous!"

Cons:

• "The food is average, I've twice had the mixed grill, first time was ok, second time the steak was as tough as old boots."
• "Lasagne was a huge let down and just a microwave meal which my daughter did not enjoy."
• "Sandwiches were stale, cream was already open, Some used and some frozen."
• "Lamb shank was very dry and literally had to attack it to get it off the bone, mash was a hard lump, and gravy was of lumpy marmite consistency."
• "The food was cold! Even the gravy was cold!"
• "I have never had a worse roast dinner in my life."
• "Most of the food was delivered cold or barely warm, and was largely inedible."

Service

Pros:

• "Encountered a relaxing environment and a warm and efficient welcome staff with great service."
• "Having drinks with friends and the atmosphere and service has been amazing."
• "Steve and staff are all so friendly and welcoming."
• "The staff was very patient with the orders which were dribbled through by our party (of 20) all the food came through hot."
• "Every member of staff was very friendly and happy to help."
• "The staff are very friendly and welcoming and it has a good atmosphere."
• "The staff are always incredibly friendly and service is prompt."

Cons:

• "Server was very nice and did all he could but didn't take away from feeling very let down."
• "Dreadful service."
• "Waiting staff were trying to help but couldn't offer any explanations and the manager wouldn't talk to us."
• "Poor service, ordered food they took my money, then I was informed that the oil was been changed and food would not be available."
• "Service wasn't great, took awhile to get a drink (person serving took a mobile call mid way through)."
• "Service was very very poor, the waitress specifically avoided eye contact with us so we couldn’t ask her for anything."
• "Terrible food. No floor staff to serve."

Ambiance and Facilities

Pros:

• "Great outdoor area too and clean toilets."
• "The decor is clean,bright and modern...the bar staff were friendly and attentive!"
• "The 2021 refurbishment is fab, so comfortable & stylish."
• "Its a nice atmosphere and design especially on a summer's day."
• "This place is fantastic. The staff are lovely and the food was amazing."
• "Dog friendly."
• "Had Afternoon Tea at The Green Man today. It was fantastic value for money but more importantly it was really nicely presented with plenty of food."

Cons:

• "This place has a serious issue with security staff. The bouncers are rude and aggressive."
• "The only slight negative about the pub was the outside space is obviously very popular with smokers and could do with a bit of a hose down as there was lots of ash about."
• "Sat through my dinner with a dog sat 2 foot away from me just staring at me whilst I ate my dinner."
• "Not sure what's happening to this place at the moment but it's not good."
• "Has changed hands recently. Used to enjoy. Extremely disappointed."
• "Worst place ever!! Staff most unfriendly human you would ever face!!"
• "Avoid this pub if you want to eat. Gone downhill."

Management and Staff Attitude

Pros:

• "Fantastic pub staff go the extra mile to make you feel comfortable."
• "Amy, who handled our booking is unflappable & efficient and her team quietly got on with the job, meeting all our timings and needs."
• "Matthew served us at the bar for our drinks and food he was very professional friendly and helpful."
• "A big special mention to Teresa who has been fantastic in making The Green Man an amazing place to come to with DJ and Karaoke nights."
• "Staff couldn't of been more helpful and friendly AAAA++++++"
• "Great beer fantastic food and very helpful staff."
• "The staff are absolutely lovely every time we go, very accommodating and helpful."

Cons:

• "The 'team leader' greatly upset my nephew with his behaviour and arguments."
• "Pay attention to your working people, especially the senior manager, who says that the words from his mouth are the law."
• "The guy in charge was rude, arrogant and dismissive of these complaints."
• "Staff was not helpfull and not happy to be there! When I asked for something they was rolling their eyes!"
• "Absolute shocking bar service. Bar staff overlook you and serve those customers whom are impatient and rudely hanging over the bar."
• "The staff were ok although rather preoccupied with sending messages on their phones instead of serving our meals and drinks."
• "Felt sorry for youngsters working there. Good job we had had a sense of humour. Urgent need of professional management."