Mercedes-Benz of Ashford Reviews Summary

Customer Service

Pros:

• "Eleanor Prytherch was my sales executive and she was amazing!"
• "It’s been an overall pleasant experience, thanks again Joe and all others at Mercedes Ashford."
• "Joe was extremely knowledgeable, honest, delivered a personal touch and truly upheld Mercedes ethos."
• "I had a very good experience at Mercedes Benz Ashford. The customer service I received was top notch."
• "Thank you for your efficient and courteous service."
• "Jordan Simmonds was ace and it was a great experience."
• "Sales rep Dion was very accommodating an patient."

Cons:

• "Extremely disappointed with this dealership."
• "Customer service from the service department is horrendous, especially if your female."
• "I have now requested to cancel my service plan which I did on 21st October and was told in writing I would receive my statement within three working days it’s now the 28th still not received chased it up and I get a rude email."
• "Even though I specifically requested to be sent a quote And a reminder of my service via email or via text, this was not done."
• "Thinking of selling my car so I don't ever have to go back to them."
• "• car was left unlocked in parking lot and I was made to feel like it was my fault with the key or app."
• "Felt very rushed and was a totally unprofessional experience."

Sales Experience

Pros:

• "Found the right car via the excellent official Mercedes used car website."
• "It’s been a difficult time for anyone trying to buy a new car which makes it all the more incredible that MB Ashford made it so easy."
• "I will certainly not hesitate to purchase a car from Mercedes Ashford again!"
• "Beverly and Mario at Mercedes Ashford are a true credit to the company."
• "A great team and would recommend."
• "Would highly recommend purchasing a car from Mercedes Ashford to anyone and everyone."
• "Great experience purchasing my GLE from Mercedes Benz Ashford. Dion Ford was really helpful and sorted everything out in a an efficient and professional manner."

Cons:

• "Go the sell the car back to Mercedes only to find the electric battery had a 'fault'."
• "The electric battery was not charged at all."
• "There was a communication issue part way through the work which took longer than at first advised."
• "Before writing this review I scanned the other reviews and there is plenty of other customers that have received terrible service."
• "Poor service from start to finish, a lot of fake reviews all being 5*."
• "Although I received an apology and am pleased that they are rectifying the issues with car, I feel that these issues should have been noticed and addressed before I brought the car."
• "I am not happy that the dealer was not able to consider the repair on the part exchange car."

Vehicle Maintenance and Service

Pros:

• "A tyre was also changed and fuel was put into the vehicle which we really appreciated."
• "Good communication to me after finding a couple of faults during the service."
• "They even gave it a quick clean before returning it."
• "The parts man is so on the ball got me all my parts very good price and very efficient and well mannered and educated in all the engine bits I needed."
• "The car was well valeted and the payment process was very quick."
• "The car only went in for a recall but it was given back to us washed and hoovered out which was totally unexpected but hugely appreciated."
• "I have some disability health issues and they didn't have a courtesy car available so they collected my car and delivered it back to me."

Cons:

• "After the service was complete I was told that I would need to come back as they haven’t got the correct tool to complete the filter change."
• "• polish residue left behind after clean on metal work - now needs another clean."
• "• work that was carried out under warranty by Mercedes assistance was not rectified and told I have to pay £110+VAT to resolve."
• "Poor. Service notification was not reset. No one advised what had been done."
• "The service I booked and paid for in advance, on arrival I was told that my payment does not include parts for the service."
• "• work which was said to be complete (fixing my window mechanism) was not complete as the issue still exists."
• "Poor communication. Wrong part ordered for recall. Wasted time."