Address: Great West Rd, Middlesex, TW8 9AH, United Kingdom
Phone: +442039939775
Rating: 3.9
based on 700 reviews.
Customer Service
Pros:
"He welcomed all questions, very quick and very sharp."
"Marian Yarib was super helpful. Stepped in when my original contact wasn’t available for my appointment and did an excellent job."
"Hala at Mercedes Benz of West London has consistently delivered outstanding service for my car maintenance needs."
"The service delivered was outstanding from all members when I went to get my car serviced."
"I had recently had my car serviced at Mercedes Benz West London. It was really a great service from the staff."
"The effort, professionalism and hospitality from all the team at Mercedes makes me greatly appreciative to have brought my car in for a service from them."
"All the staff are welcoming and helpful."
Cons:
"But when I called them up on Monday they hadn’t even started working because they didn’t know if my car care plan was going to cover for the expense or not."
"Service advisor Beth wouldn’t speak to us face to face."
"Really poor experience with service at Mercedes West-London, I'm afraid."
"I will not use this dealer again."
"The customer service I have received has been diabolical."
"Waited an hour and customers who came in after me were seen before me. So I left. 6 hours later and they still didn't call."
"The service team member, Anisha, showed zero responsibility."
Sales Experience
Pros:
"Danny Hurtado the sales consultant was great and an absolute pleasure to work with during my online purchase."
"We have visited the West London showroom and met Abdul Kareem, very professional and helpful."
"Impressive showroom. I still have a few cars to test but wish Keenan worked at all the car dealerships so I get to deal with him no matter the brand, great example of how a sales person should be."
"What a wonderful experience in this store! Jazib Siddiqui helps us to do all the working. He is so passionate and patient for it!"
"If I could choose for one man to help select which car to buy for the rest of my life, it would be RAJ VIRDEE."
"Visited Mercedes Brentford and met Hala from after sales; she make us feel comfortable since we arrived, answered all our questions and gave us the best advice possible regarding the repair of our car."
"10/10 and would definitely recommend!"
Cons:
"I would never consider going back to a salesman like that.. EVER."
"Poor centre, poor service and poor signage!"
"The lady checking in customers for services etc had a real attitude about her, very passive aggressive!"
"A total nightmare! Bought a 2021 G-Wagon for £170,000... The showroom was very engaged before the sale took place, however the attitude and level of engagement is significantly different post the sale."
"When the salesmen came, he walked me over to their only CLS and asked his first question, straight after exiting the rotational spin doors.. 'when are you looking to buy' and I told him, I would be thinking of swapping after summer... he lost interest and whisked me away quick with his closed-ended replies."
"I was told by a sales rep that I shouldn’t be looking at a car I was interested in as I apparently couldn’t afford it."
"I visited for parts on two occasions, both times I was looked at by sales staff like a piece of ****."
Facility and Logistics
Pros:
"Dropping off my car was very smoothly done by the dedicated staff and then was ushered into the service waiting area which was very spacious, neat with many ample number of seats and tables."
"Every time anyone left the lady on reception would go to the table they had sat at and adjusted the chairs so they were all neat; attention to detail."
"They do have a well-lit arrivals and departure bay."
"The infrastructure and design of the Mercedes West London building I found impressive."
"Perfect place for us to go after years of putting off buying a new car."
"On collection day they surprised me with the vehicle covered and a large red bow."
"The garage was very efficient and the car serviced on time."
Cons:
"Giving one star as there isn't an option of zero. My wife took her Smart car in for a routine service only for the mechanic to drive it into a post in the garage."
"One thing I find odd though, they spend millions on this new building yet pretty much forget about the parts dept’, instead shunning them to a deep, dark corner well hidden out the way… These guys should have access to light and a window for fresh air."
"Please don’t bring your car here. My washer jets was blocked, mercedes of west london quoted me 350 pounds to replace the pump as they said it was broken."
"Terrible. 2nd shocking service experience in 6 months. Car not ready despite having the whole day."
"I TAKE HALF A DAY OFF WORK and drive into the dealership to have the part fitted. I wait half an hour and someone finally comes out looking confused wondering what I'm doing there."
"I had an appointment for MOT at 11 am on 11/10/2023. I was there at 10.30. It was 1.15 pm when I got my car back. I think that long a wait for just a MOT is not acceptable."
"It feels like a conveyer belt where they just want to get you and the hordes of other customers in and out of there as soon as possible."