Mercedes-Benz of Gatwick Reviews Summary

Customer Service

Pros:

• "James Green in particular made the whole experience very customer focused."
• "Fantastic service and good communication from Justin F throughout the transaction, with a quick turn-around facilitated to meet our needs."
• "Peter managed the issues, kept me updated and the vehicle was returned with everything sorted exactly when promised."
• "The customer care we received was definitely a cut above that received from our local London Mercedes dealer."
• "First class service from Jamie at Gatwick Mercedes."
• "The service he provided was top notch."
• "Jamie really looked after me at Gatwick Mercedes."

Cons:

• "completely unprofessional team including manager."
• "Poor service, lack of communication and valeting - performed extremely badly."
• "A thoroughly disappointing experience from the service center at Mercedes Benz of Gatwick."
• "Never setting my feet in this place EVER again!!!!!!!"
• "Avoid avoid avoid."
• "Very poor customer focus. Am withdrawing from Mercedes after 23 years of buying cars and service plans and warranty plans."
• "Pathetic customer service!!! Avoid."

Vehicle Purchase & Sales Experience

Pros:

• "Had the best experience buying my C-Class with James."
• "Scott made sure the vehicle was immaculate inside and out for my first viewing in person."
• "Justin was excellent and very helpful, made sure everything ran smoothly."
• "I recently bought a car from Mercedes Gatwick. I contacted Scott about what car I was hoping to find and he was able to find me my dream car within a week."
• "Justin went above and beyond to find us a vehicle and even to get it to us in time for our holiday even though he was out on leave!"
• "Extremely happy with my new car purchased at Mercedes’ Gatwick."
• "Great experience dealing with a Corrosion Warranty issue on my 2007 SLK."

Cons:

• "Thought I'd leave a review for anyone thinking of purchasing one of their 'approved' used cars. 1 year of ownership and I must honestly say that there's been more bad than good."
• "We bought a car >£40k from this garage but once bitten twice shy. Will not use again."
• "I felt extremely dissatisfied, especially since I had paid a deposit."
• "Unfortunately the car broke down after a few weeks and Lookers have shown a complete lack of customer service."
• "Bought a C43 from them. Later found out after service that this had a wielded wheel which Mercedes does not recommend and also another wheel was refurbished."
• "When I change my car in the next few years I'm not sure I will go for a Mercedes this time."
• "Several days after signing documents and taking delivery, I discovered multiple scratches on the car's front."

Service & Maintenance

Pros:

• "Compleatly satisfied with all aspects of my Service and MOT."
• "Quality service from James, all questions answered quickly, very accommodating, not pushy at all and made the whole process totally easy and stress free."
• "The service was again faultless. Every concern was easily addressed and if there was an imperfection in either car (there were both 'used') these were dealt with by Scott and his team without fuss, question or hesitation."
• "They didn't charge for all the work they completed."
• "Christian went above and beyond to sort out a small complaint I had after my service."
• "Once fixed, the suspension is now no longer collapsing."
• "Bought a A35 from Mercedes-Benz of Gatwick. The service was first class."

Cons:

• "EDIT: Still awaiting feedback after you wrote a sales person would be in contact, I also wrote to your service department with no reply."
• "Christian is enthusiastic but inexperienced and does not seem to be getting adequate training/supervision."
• "That three technicians looked at only one end of a gas strut that was confirmed as the problem before they even looked at the car is, frankly, ridiculous."
• "Car got puncture at garage whilst in for service but garage denied responsibility."
• "Recommendation of 'investigative work' to fix the suspension... well that borders on fraudulent."
• "Had the car in for a B service and a gearbox service + Mot and they haven’t contact me to say what faults they found on the inspection knowing the car will fail the mot but they still carried the mot out."
• "The service guy was literally useless too."