The Vine Inn Reviews Summary

Service

Pros:

• "The staff dealt with the rush amazingly and service was of an exceptional standard."
• "The gentleman who served us our selection of meat was very friendly and polite."
• "The bar staff/waiting staff were very friendly and attentive."
• "Staff very welcoming and attentive too."
• "Staff were very attentive making sure we could use the ordering app ok."
• "Many thanks to Lucy for looking after us tonight."
• "Really pleasant and efficient staff."

Cons:

• "Young inexperienced staff demonstrate weakness in poor service delivery."
• "Service was very slow despite booking."
• "We spent more time waiting at the bar than we did enjoying the sun.... not enough staff."
• "Service slow but it is a big garden."
• "Pretty poor service all round."
• "Staff not attentive."
• "Poor service from rude bar staff. Really unhelpful."

Location

Pros:

• "Perfect setting by the canal."
• "Fantastic location by Kinver Lock. Big garden and patio area to watch the narrow boats navigate the lock, and savour the view towards Kinver Edge."
• "This is a lovely canal side pub, surrounded by nature."
• "The Vine looks lovely located on the side of the Staffordshire & Worcester Canal at Kinver big car park and one of the biggest beer gardens I've seen."
• "Great location overlooking the canal with a large garden and carpark and near to the centre of Kinver which is a great place to visit."
• "Great pub on a most picturesque location by the Staffordshire & Worcestershire Canal, overlooking Kinver Lock."
• "Lovely location right on the canal plenty of outdoor space with picnic type tables."

Cons:

• "The grass in the beer garden was so long that it was difficult to walk to a table."
• "Outdoors is unkept with no brollies for shading."
• "The 'garden' which was in a poor state or repair. Benches in need of repair and paint, grass up around your ankles, and litter in various places."
• "The drinks are expensive but it's cos of the lovely location & canal view, big beer garden too."
• "The place is in fantastic location with massive grassed area and good size deck out viewing at canals."
• "Fabulous outdoor canal side beer garden."
• "Visted here today wow this place has gone down hill carvery being served with peeling paint above on ceiling mens toilets filthy my pint glass had all bits in dirty glass no hope for the vine any more sorry folks."

Food Quality

Pros:

• "Been for the sunday carvery twice,both time's the food was very good."
• "The food is fabulous and fresh."
• "The food tasted great, and was well priced."
• "We ordered food and it was superb. This is not pub grub. My Dad had duck and it was cooked to perfection."
• "Food was delicious I had belly pork and its the best I have ever had anywhere apart from home and you did get cracking my friend had lamb shank they said that was lovely."
• "The pizza was amazing, freshly cooked in their pizza oven and the chips were lovely, crispy on the outside and fluffy in the inside."
• "The food was excellent."

Cons:

• "Food was rubbish. The stakes were burnt. The chilli Concanie was dry and the sauce had no taste."
• "Food is over priced, a ham sandwich with ONE slice of ham, with salad for £7.50 really not worth that much money!"
• "Food not good, Sea Bass fillets on a Bed of very salty mushy potatoes / vegetables."
• "The food was shocking."
• "Feeling sorry for the hard working staff cleaning tables on the open terrace, we have to say that we are waiting 1:50 minutes for our pizzas."
• "Pizzas over baked and crusts hard and inedible."
• "The meat in the burgers were awful."

Value for Money

Pros:

• "Amazing food, all home made and under £50 for 2 for 3 courses."
• "Food was really really good and the price was even better."
• "Fantastic carvery! .....A definite must for roast lovers.......and not too expensive."

Cons:

• "Drinks were overpriced."
• "All very expensive £4.70."
• "The drinks are way overpriced too for nothing special."
• "£48.00 with just two pints of lager is a lot to pay."
• "Drinks are a little pricey."
• "The food was also overpriced and the portions were the size of a starter."
• "Seriously do not bother ordering food here."

Cleanliness & Maintenance

Pros:

• "Found the place to be clean, tidy and staffed by friendly people."
• "I was amazed at the 'rest room' as it is called, very impressive."
• "Lovely location staff are very welcoming and social distancing is very good."

Cons:

• "No food on ... despite the sign ‘ Food served all day every day ‘ no ales on tap - None ! , the place was dirty , hardly any thing in the fridges."
• "This place should be shut down, stripped out and redone on every level as it's a beautiful location."
• "Truly filthy. Never usually leave bad reviews but health and hygiene need to call on this pub."
• "Toilets were also unclean, hand dryers didn't work, toilet paper over the floor, obviously not cleaned."
• "If this is the standard of their cleanliness how on earth are they protecting us from Covid."
• "The tables were sticky. The cloths on the side to clean the tables were filthy too."
• "No one has clearly wiped the bar all day, flaking paint on the walls."

Management & Staffing

Pros:

• "Staff can’t do enough for you and make you really welcome."
• "The staff are lovely."
• "The staff are so friendly and on point."

Cons:

• "Disappointing! This was a great pub but has struggled because of a series of poor landlords."
• "Very few staff to accommodate the large number of people in the beer gardens."
• "Like many others I was caught out by a £60 parking fine for parking at the pub."
• "Staff are very unprofessional."
• "Bar staff weren't very attentive!"
• "This place needs new management."
• "Poor service arrived just b4 opening sat in garden ignored by 5 staff until 5 past 12 as it is table service only."