KFC Wakefield - Westgate Retail Park Reviews Summary

Food Quality

Pros:

• "I then ordered a meal deal of Popcorn chicken with chips and Pepsi Max, which arrived quickly and was delicious."
• "Food was awesome as ways."
• "Always visit this KFC as its always super fresh and hot."
• "order was spot on and quickly served food was all hot and exactly how it should be."
• "Really enjoyed it, the chicken was moist, gravy was tasty and thick, beans were tasty, the fries was fresh and crispy, coleslaw was nice and the cappuccino was lovely."
• "The food was hot and salad fresh."
• "Food was nice."

Cons:

• "The 6 peace bucket had 4 wings a leg and a breast I could have just got 4 hot wings and 2 peaces of chicken for half the price the zinger meal was cold."
• "Something that could be used to repair shoes as it has been under the lamps so long and is now like Chicken Jerky."
• "Food cold. Slimy."
• "The chicken was over oily, tasted like an imitation coating."
• "The food was dry and the chicken had no flavour. The bread bun used for my chicken fillet burger was dry and the lettuce was soggy."
• "Chicken burger was as dry as sticks and the chicken pieces were so greasy I threw 2 out."
• "The chicken was dry and we threw away the chips as they looked like they was cooked last week."

Service

Pros:

• "The self-service kiosk that I used here followed my commands quickly."
• "the lady who served us was very nice."
• "We found the service was excellent especially the lady who served us."
• "Service was excellent, it made us feel very special."
• "The lady on the tills replied my order with the right one straight away and was very helpful."
• "The staff are more knowledgeable and helpful leading to better service times."
• "A great service and enjoyable experience."

Cons:

• "The service is lacking with wait times exceeding reasonable expectations."
• "Shocking food order was wrong customer service was terrible."
• "Poor service had to say 3 times what i wanted & still got it wrong."
• "The entire restaurant was a mess, tables uncleaned, wet floor signs all over the floor and the bins filled to the top."
• "The managers here seem very rude to their employees."
• "Unprofessional & extremely rude staff, The Manager - Ausra needs some customer services training and should drop the attitude."
• "Terrible.....girl serving us was lazy and disinterested....i had to repeat the order 3 times then she got it wrong."

Cleanliness

Pros:

• "Unlike my previous visit, the hygiene of the place is greatly improved. The place was spotless."
• "The place overall seemed well maintained and very clean."
• "clean tidy presentable staff that were polite."
• "The tables themselves were kept clean, a level of hygiene the staff were tying to hit too by wearing masks."

Cons:

• "Place was dirty. Seats were covered in oil."
• "The problem was there seating area is minging."
• "Food not even boxed so don't know what's what health and hygiene should probably get involved."
• "The tables was filthy toilets dirty not good hygiene for a food place."
• "The surrounding of the restaurant is dirty and has grease / oil all around the drive thru."
• "Toilets disgusting."
• "Went today for dinner found restaurant dirty food and rubbish all over floor, bins overflowing and food just thrown onto a tray."

Order Accuracy

Pros:

• "My mum uses subway drive thru like every other day and each time I've commented how nice and polite they really are."
• "The food we ordered was good and hot and for once we got what we ordered."

Cons:

• "We also didn't receive any chips with our 2 Box meals."
• "Every time I order either though the drive through or on the apps, items are missing, wrongs items are put in it or quality is shocking."
• "Our order was wrong."
• "Placed a order in restaurant for takeaway and when we got back home with it there where items missing from it."
• "they missed out one of my meals."
• "1 portion of fries missing 2 dips missing."
• "Order missing items x 4 gravy etc."