The Premium Car Collection Reviews Summary

Customer Service

Pros:

• "Really good dealership, very helpful and knowledgeable."
• "Great service, very smooth sales process and incredibly friendly staff."
• "Fantastic customer service car was ready and waiting for me when I arrived business side done and dusted very quickly."
• "Will and the guys didn’t falter, problem was sorted out quickly and professionally without any fuss!"
• "They offer great after sales support which gives you peace of mind if in the event you require any assistance."
• "The personable, and friendly approach from Ian and Ted was very welcome."
• "Very friendly and professional experience, excellent service and very helpful throughout."

Cons:

• "Responding to comms (emails) could be better, but no real issue."
• "However, due to unforeseen circumstances, I was unable to proceed with the sale."
• "Spotted a perfect S5, made contact before hand to arrange a viewing and a test drive. Drove over an hour to see the car but the sales guy questioned our commitment...nor has buying a car been made so difficult! We will not be returning and wouldn’t recommend..."
• "About a week after we got the car we noticed no rear head rests, we were told they would be sent to us as we live 45 miles away but never got them."
• "A fault did develop on the vehicle which unfortunately was not covered by the warranty company."

Car Quality

Pros:

• "Car quality great."
• "The car was thoroughly checked before we picked it up and is in great condition."
• "The car looked like new when we got it but after a few washes whatever lacquer that they used washed off revealing scratches on the roof, bonnet, bumpers and doors."
• "The car came in impeccable condition, flawlessly detailed and was just as described."
• "The car itself was in fantastic condition and they were very honest about the small marks that were present."
• "Car was exactly as it was described."
• "The car was every bit as John described it. His description of the various features and overall condition of the car was absolutely accurate."

Cons:

• "The car looked like new when we got it but after a few washes whatever lacquer that they used washed off revealing scratches on the roof, bonnet, bumpers and doors."
• "Took the extended warranty with the car and later found a little problem with the car that wasn’t covered by the warranty ☹️."
• "A fault did develop on the vehicle which unfortunately was not covered by the warranty company."

Value and Efficiency

Pros:

• "I came out with a 2018 seat Leon FR for cheaper than my original car I took in."
• "Will and I agreed a fair price with very little haggling and he was at my house to collect the car within about 3 or 4 working hours."
• "Very simple and efficient process, and I have no doubt both the dealer and I got a better deal by cutting out the middle man."
• "The process felt simple, they were fair when it came to part exchanging my existing car and ensured that the new car was maintained and cleaned to a high standard prior to collection."
• "The process was very easy and at no point did we feel any pressure with the purchase."
• "A truly smooth, fair and easy process to purchase a high quality vehicle."
• "The whole experience was professional and I can honestly say collecting the car was the best day of my life."

Cons:

• "Spotted a perfect S5, made contact before hand to arrange a viewing and a test drive. Drove over an hour to see the car but the sales guy questioned our commitment...nor has buying a car been made so difficult! We will not be returning and wouldn’t recommend..."
• "About a week after we got the car we noticed no rear head rests, we were told they would be sent to us as we live 45 miles away but never got them."