Mare & Colt Reviews Summary

Atmosphere

Pros:

• "A lovely lunch, on a great outdoor shaded terrace- perfect atmosphere for ladies that lunch."
• "It was a lovely sunny day, so we sat outside under the shade of a large tree."
• "Whilst it was very cold outside the inside was pleasantly warm."
• "There was a nice buzzy atmosphere with all ages from toddlers to an older generation of customers enjoying themselves."
• "The outside and inside of the pub both seem very nicely maintained and it was a nice place to be."
• "Lovely quaint country style pub."
• "Very nice country pub with friendly staff and a pleasant atmosphere."

Cons:

• "The whole experience was only made worse by the pervading smell of drains."
• "We got the impression that they really did not care."
• "The restaurant was very busy and we soon became very cold once sat at the table."
• "Freezing cold rooms sat with coats on."
• "To begin with it was very cold in the pub, radiators were not on so we asked waitress if heating could be put on."
• "There was a log fire but there was an icy draughty coming through a vent."
• "The service was extremely slow, we were kept waiting between courses for far too long."

Service

Pros:

• "Very impressed by the service provided by Vickie who was both friendly and efficient."
• "Chloe was our exceptional server who, despite being extremely busy, made us feel welcome and looked after."
• "Staff were really helpful, polite, attentive and quick with orders."
• "We were met by friendly, helpful, professional and attentive staff."
• "Sat outside in the sun & was served by Tom & Adam. Excellent service, quick & efficient."
• "Our waitress, Courtney, was polite, friendly and a breath of fresh air!"
• "The staff were friendly and quick to serve our drinks."

Cons:

• "Waited 15 mins to be served drinks with no welcome or acknowledgment from staff in that time."
• "Our waitress (not the happiest of girls) for the evening came over after a while to take our drinks order, then left us and by the time she came back to take our food order, the drinks still hadn't arrived."
• "Waiting staff need to be taught basic hygiene. Waiter sneezed into his hand and continued to serve food."
• "We waited 25 minutes for someone to collect our plates, despite several members of staff looking at the plates at the end of the table."
• "Biggest gripe is the service. I had to go up to the bar myself to order more drinks as no one came round to see if everything was ok or more drinks wanted."
• "Slow service for the food, over 45 minutes wait."
• "They were obviously understaffed. Not one table was cleared whilst we were there."

Food Quality

Pros:

• "Had a fabulous birthday meal."
• "My husband ordered a sirloin steak, rare, which was cooked perfectly."
• "Food was served quickly and was extremely nice."
• "Food excellent service good."
• "Food was great and well presented."
• "The food was amazing."
• "Food was well above the standard of a pub meal."