Gloucester Road Gearboxes Ltd Reviews Summary

Customer Service

Pros:

• "First class service. Don't waste your time going anywhere else if you want the best go to the best."
• "Great service excellent communication from the front desk went beyond the normal level of service to get my car fixed."
• "Speak to Jason if you go in, he gave me great service and knowledge of all what was needed to get me back on the road! Great communication too with timely updates!"
• "Very helpful staff who gave me a very personal service and were able to repair my car very quickly."
• "Customer service is fantastic at all points of the process."
• "The people who work there are the best I have ever dealt wih."
• "They are very polite and helpfully."

Cons:

• "I had a really bad experience with this company."
• "Not great service at all! Came with a problem that they couldn't find."
• "Terrible service. Tried to rip me off."
• "Rang up, quoted £2300+ on a gear box repair main dealer was £1600 all In, receptionist was rude and unhelpful."
• "They waste my time, my money and that guy was incredibly rude."
• "Really unpleasant customer experience at Gloucester Road Gearboxes today."
• "Incompetent people on reception."

Quality of Work

Pros:

• "The repair was done swiftly, with great communication to us."
• "GRGB however correctly identified several issues and fixed it very quickly considering the amount of work which was required."
• "They diagnosed the problem and fixed it by 3pm. Minimal fuss and effort for us and a fair price."
• "Thanks to GRG, I now don't have any leaks and the gear selection is like new."
• "The quality of their work was excellent, very professional."
• "It drives like brand new! I would highly recommend them! Thank you!"
• "I would highly recommend anyone in need of gearbox repairs to go to these guys. Top job!"

Cons:

• "Took my VW Touran to these people last August with a knocking noise coming from gear box... but after a few days it wasn't right!"
• "They specialise in gearboxes but they didn't know what was wrong with the car... I didn't trust them cuz they ASSURED me before and failed. AVOID."
• "The gearbox they supplied leaked because the sump plug threads were damaged."
• "Just over a year later started slipping out of 5th again, just outside of its warranty."
• "By now a year had passed. At no time in the 12months had the £2400 repair worked properly."
• "I then took back delivery of a car that still had an ongoing gearbox fault."
• "5th gear started slipping out on my pickup, took it in and was told entire gearbox needed replacing, and clutch for around £1800."

Value for Money

Pros:

• "Prices are competitive, service is second to none."
• "Helpful staff and fair price for the clutch and flywheel replacement."
• "Cost me 655 pounds for a new clutch to be fitted. 12000 miles/ 1 year guarantee."
• "The price for repair was very competitive and a lot cheaper than what I had been quoted by three other garages!"
• "The price was also around £150 cheaper than Mr clutch which was a real bonus!"
• "Really good service, gearbox repaired and clutch replaced for less than I thought it would be."
• "Total bill? £78.00 inc. VAT. I am very pleased as it would have been so easy to 'pad the bill' as I was expecting a new clutch or at least parts needed."

Cons:

• "I took my Mazda to GRGB, they gave me a fixed price quote of £840 and I ended up with a bill of £2400."
• "They tried to charge me 1650 pounds for audi a3 auto 2009 'clutch replacement' while a sachs clutch is 330."
• "Was told flywheel and gearbox would need sorting again for ~£1500 can't remember exactly, and if I didn't want to sort it would be £288 just to put back together again..!"
• "Too Expensive. Feel like I have got ripped off. Unhappy customer."
• "I don't know why there is an extra 155 pounds that I been charged by Gloucester Road Gearboxes."
• "When I arrived there, an impolite guy put the invoice front of me with £60 on it."
• "I felt myself stupid and unpleasant the whole day. They ruined my day!"

Communication

Pros:

• "The gearbox seized in my VW Passatt and I was recovered to Gloucester Rd Gearboxes on a Monday evening. Within 48 hours they had reported back to me with a detailed quote."
• "Gave me a price, kept me informed all the way thro, brought me up to date with any changes."
• "Nice friendly guys being a women on my own made me feel at ease kept me informed every step of my job."
• "Always keep you informed of timescales to get stuff completed."
• "They were extremely fast getting prices back to me over the phone."
• "Great service will definitely be booking it back in when its time for gearbox to be serviced."
• "Never had any issues with any work done and always keep you informed of timescales to get stuff completed."

Cons:

• "They called me around 11 AM couldn’t find the problem than waited till the engine cool down, called me on 4PM couldn’t find the problem."
• "Booked my van in to be collected by Gloucester Road Gearboxes for a clutch change. Collection was due around 8.30 in the morning. Waited until 9.15 and called them. There was no record of my booking."
• "Wife rang them a few times and emailed requesting a quote for a rear diff refurb and they kept fobbing her off."
• "When a few hours go by she has to chase them up and on the 3rd attempt the guy says to my wife 'We're struggling to come up with a quote for it'."
• "Taken my ford galaxy there a while ago. Been told on the phone that it normally takes a few hours to identify the problem... I have wasted all day for absolutely no result."
• "I spent around 3 hours driving around Bristol trying to find Gloucester Road Gearboxes, and as it turns out, Gloucester Road Gearboxes isn't on Gloucester Road."
• "i was driving around gloucester road for 40 minutes looking for your gear box shop, turns out that you changed the location...this is astonishing! 40 minutes of my life wasted."

Location

Pros:

• "Although hard to find as this establishment isn't located on Gloucester Road, me and my friend were able to find it :)"
• "One important point, don't get confused with the name. They are not based on the Gloucester road."
• "Was not satisfied with Gloucester Road gearboxes not being on Gloucester Road but instead midland road!"
• "However, once I found Gloucester Road Gearboxes, which wasn't on Gloucester Road, I had a very enjoyable time browsing all of their non-gearbox related services."
• "I moved to Bristol 6 months ago... Gloucester Road Gearboxes are now my Garage of choice."

Cons:

• "I spent 3 hours driving up and down Gloucester Road trying to find the garage."
• "Popped in to have a look at the gearboxes and more earlier this week, but I had a hard time trying to find the business."
• "Also not happy with them not selling much more than gearboxes."