The Mallard Beefeater Reviews Summary

Staff and Service

Pros:

• "Great staff very friendly and good with the kids."
• "The staff were friendly & efficient & helpful."
• "The staff were very friendly and helpful, and attentive without being intrusive, very nice balance."
• "The staff are very polite and we got great customer service."
• "Brilliant, attentive staff."
• "Staff were wonderful and very attentive and the food was lovely."
• "We were served by James and the service was excellent."

Cons:

• "The manager was very unprofessional and was shouting at the colleagues Infront of the customers."
• "The woman behind the bar during the evening of 05/03/2022 was rude and extremely disrespectful."
• "Service was slow, not rushed off their feet and slow but just didn't think to check if we'd finished as they were passing the table."
• "Very poor service."
• "Very poor service. Waited 35 minutes for order to be taken."
• "Now they are rude no people skills whatsoever."
• "Service unbelievably bad - 12 people in restaurant - waited nearly 10 mins to be given a table (for 1) then became invisible as it took 20 mins to take my order."

Food Quality

Pros:

• "The fillet steak was perfect med rare, accompanied by salad and perfect onion rings."
• "All of the food we had was really well cooked, tasty and we were even tempted for a dessert!"
• "Food was gorgeous, ate waay to much but can't fault anything."
• "The food was well presented and cooked to perfection. The mixed grill was the best I have ever had."
• "The food was good. A little lacking on choice because of supply issues but we were given a list of n/a before ordering."
• "Both had fish & chips and we're happy with the meal. The fish was excellent with very crisp batter."
• "The food was really good as always, a credit to the staff in the kitchen."

Cons:

• "The food just isn't value for money either - take the chips for example."
• "Both steaks came without the grilled flat mushrooms advertised on the menu."
• "The fish stank as if it had gone off I had to go to the bathroom as I felt like I was going to puke."
• "The food was ok but unfortunately the steak was like leather so did let down slightly otherwise the meal was OK."
• "Chicken slimey and all bones."
• "The food was mediocre."
• "Poor quality food. The starter of a garlic flat bread 2 slices were tiny and looked like about 1/12 of a Lidl product."

Value for Money

Pros:

• "For £12 I could have gone to Toby Carvery and had an enjoyable dinner."
• "The little tiny muffins are fantastic."
• "Great fresh food, unlimited chips and fries, children's burger excellent, steak cooked to perfection."
• "A good place to have very good breakfast with all-you-can-eat option with items like hash browns, croissants, eggs, all British breakfast including toast."
• "All you can eat for £9.50."
• "Sunday lunch is delicious and really good value."
• "Food was very good for the price."

Cons:

• "Not a nice experience and definitely not worth £20!"
• "We waited 2 hours for our meal on Christmas Day."
• "But as value goes, it’s ridiculous."
• "Clearly there is an initiative to cut corners and save money here. The restaurant is overpriced."
• "Very expensive."
• "Overpriced and extremely small portions for that price."
• "2 fish and chips one smothered chicken, very expensive for the portion size."

Ambiance and Cleanliness

Pros:

• "Clean and airy environment with comfortable outside seating."
• "The Mallard was very clean and care was taken to keep it that way."
• "It's a nice pub, lovely and clean."
• "Restaurant was clean and well presented."
• "Lovely staff, nice environment and atmosphere."
• "Situated directly opposite the Royal Derby Hospital this spacious and friendly pub / restaurant has a lot going for it."
• "Big place good for family and group meals."

Cons:

• "Whilst sat there near window which was opposite hotel entrance saw a rat run into the grass hedge."
• "The decor was shabby, will not be coming back again."
• "The place was not clean and everywhere seemed tired and in need of a good sprucing up."
• "Also they could have done with a cleaner environment there was a lot of dust/debris around our particular seating area."
• "High chairs are dirty and need a good clean."
• "Shown to a table upholstery on the chairs was all stained. Stale food underneath the table."
• "We sat outside and all tables had dirty glasses on and we sat for about one hour and no one cleaned them."