Address: The Phoenix centre, Cinder Hill Rd, Nottingham NG8 6AS, United Kingdom
Phone: +441159519971
Rating: 3.9
based on 263 reviews.
Service
Pros:
"Tuesday evening I was served by Alison very friendly, helpful and professional, Wednesday and Thursday I was served by Amanda who was also very friendly, helpful and professional."
"The servers were attentive, friendly and efficient, it was a really good experience."
"Staff are always lovely and accommodating."
"Staff are friendly and professional."
"The staff were amazing, very friendly and helpful."
"The staff are all very friendly and helpful."
"Staff are amazing and always happy to go above and beyond."
Cons:
"It has been a while since I have been there, however I WILL NEVER GO BACK AGAIN, we left, no one came to see why we left."
"No one came to the 'please wait to be seated' desk."
"Servers would often forget requests for more drinks, desert menus, sauces, etc."
"Bad customer service with the waitress we had."
"Shockingly poor service. One person serving at the bar taking food and drink orders, no one else helping her."
"Staff would rather speak to each other than offer a menu or any kind of service."
"Service was poor took 20 mins to get a drink their excuse was that the 'system' went down."
Food Quality
Pros:
"The cooked breakfast was nice."
"Delightfully laid out polite and friendly staff offering a wide selection of food and drinks menus for vegetarian and non vegetarian dishes all in all definitely worth it visit for what ever the occasion."
"The food was delicious and arrived quite quickly."
"Best value and service for breakfast in Nottingham."
"A basic 'old-fashioned' menu which is cooked very nicely."
"The food was served hot, it was presented nicely."
"Same group as the Bar and Block. However, here all the food was cooked to perfection."
Cons:
"Booked and pre-ordered food for 5pm first course arrived at 6-10 small portions then an hour and 15 mins wait for sweet."
"Food not bad could be better in taste and how it's cooked and quite expensive."
"Food-wise it was mediocre."
"Paid for a buffet breakfast only to find out its not a buffet breakfast!"
"The steak I had was cooked to my liking, the cheese starter was lovely."
"Food was no better than average. Definitely won’t be back."
"The food was average, definitely not the quality it used to be."
Atmosphere & Cleanliness
Pros:
"Lovely experience catching up with amazing family."
"Very clean and well presented venue."
"The place was clean and had a lovely atmosphere."
"Love this place. It is so well decorated and the different levels make it so interesting."
"The ambiance is nice and the carpets and tables are clean."
"It's got a great atmosphere and over all, a great place."
"Always a good place to eat, good food and a separate bar to have a drink and relax."
Cons:
"Toilets disgusting! Over flowing with all sorts."
"We just felt the surrounding customers intimidating like we were in the wrong place."
"The bathrooms stink and are in desperate need of a deep clean."
"Not sure what was going on in the toilets, both ladies and gents, but they were in such a mess they were unusable."
"Whilst attempting to eat the food the staff decided to start setting up breakfast around us - bearing in mind it was only 9pm."
"Once you get past the smokers who are seemingly guarding the door, it’s OK."
"The only negative was the staff started clearing away and moving tables around us ready for breakfast service the next morning."
Value
Pros:
"Alcohol was cheaper than we had been used to."
"When I went there I got a double burger with bacon for £7 because on the saver menu is a normal burger and upgrade to double for £2 more but in the main menu for that kind of burger is £13. So that’s one way to save £6 - your welcome."
"Including drinks and desserts for 5 adults and 2 children bill was under £100."
"I would recommend this restaurant to everyone because it is value for money and the quality of the food is good."
"Great food at a great price."
"The price was very good kids eat free and the staff was very helpful and very polite was a good experience the children enjoyed playing in the little play area."
"Good service, decent prices, in the current climate and well presented great tasting food!!"
Cons:
"It was a bit expensive but we never had a bad meal from there."
"Waited 90 minutes for food. Order was messed up - one of our guests barely got everything she ordered."
"Very expensive bill for practically no food to be eaten."
"No further improvements to the salad bowl! Still £4 for garnish! This time everything other then the steak was cold."
"£80 lighter for a very poor meal."
"Not value for money at all as our bill was just shy of £50 and we left hungry."
"It’s not great when you’re paying £20 for 2 people for breakfast."