Address: 3 The Square, Birchington, CT7 9AE, United Kingdom
Phone: +441843847777
Rating: 4.5
based on 118 reviews.
Service
Pros:
"The service is impeccable, the staff are tentative and welcoming."
"Service friendly and unpretentious."
"Just got back from the cow shed. The staff were very accommodating, and attentive!"
"Went today for lunch with mum and dad, was happy with the waitress."
"Staff are very friendly, good service."
"Staff were very helpful in allergies and super friendly."
"I had the ribeye steak, with my fries swapped for chunky chips, with garlic butter and some onion rings on the side. Then I treated myself to a biscof and bourbon shake."
"We have book to have Sunday lunch next..... and put ourselves for Christmas....."
"The ambiance is good and the decor warm."
"The young waitress has no desire to be there at all, quite rude and very abrupt."
Cons:
"The only issue is that the last two times we've been, it's taken over an hour from the booking time to receiving the food."
"The waitress did get it changed but we had finished by the time it came back."
"The staff team could all be seen playing on their phones, sitting around the customer tables eating their dinner before we had ours."
"Waitress was made aware so she took husbands to be heated up as I decided to eat mine lukewarm."
"The staff seem super lovely and I could imagine sitting in could be a lovely experience but I have to pass comment on the prices."
"The young staff give off an attitude and nobody could eat their chips (cooked to a crisp) not to mention lots of other complaints from my family and friends about their meals."
"The young waitress has no desire to be there at all, quite rude and very abrupt."
"Waited a long time between ordering and food arriving."
"I had the ribs which I think were microwaved as they were lava hot and the sauce had a skin on."
Food Quality
Pros:
"The food has always been outstanding."
"The food is fabulous, and well worth a visit."
"Starters weren't great, mains were delicious and the desserts were nice."
"The food and drinks were great. Portion sizes are big."
"Food was great, massive portions."
"Great quality meal, cooked to my liking. A perfect medium-rare with chargrilled appearance and taste."
"The fillet steak was very tasty."
"We both had a rib eye, one blue and one medium rare. They were cooked perfectly, the chips and onion rings crisp, hot and fresh."
"The food was delicious, especially the peppercorn sauce 😍 and the staff were lovely."
"The food was fantastic, great portion sizes and full of flavour."
Cons:
"The food took an hour to arrive and the MacnCheese was dry and had clearly been sat there for a long time."
"I had the ribs which were really tough, not falling off the bone at all which was really disappointing."
"Lunch today was not good. Daughters meal was overcooked and cold."
"The steaks were burnt which gave off an extremely bitter taste so let the meal down on a whole."
"We tried several times to get in and this time our expectations were relatively low... But were we wrong! HUGE portions, seasonal menu selection, beautifully cooked, well seasoned and herbed."
"My burger was burnt & really dry, bun tasted quite stale and the sauce so overpowering."
"My rump steak was gristly and tough. I asked for medium rare and because of the difference in thicknesses the steak was virtually raw in places and dry and tough in others."
"The ribs were extremely tough, the crackling was chewy and my mac n cheese side dish was watery, powdery & not cheesy at all."
"The belly pork and thought it could have been cooked longer. Or burnt the edges prior to serving..the house white wine is very fruity, so will choose a different one o my next visit."
Price and Value
Pros:
"Priced as a group the bill was reasonable."
"Great value for the price. Burgers are humongous and the slow cooker beef is the bees knees!"
"The price did not reflect the quality of the food at all, it seems half the price you are paying is for fancy boxes."
"The food is pricey but you never feel like you have been ripped off, it is top-quality food and outstanding customer service."
"If your lucky you will get more than 10 chips, kids were still hungry half hour later so they needed feeding again too after our 2 hour drive home. Not impressed."
"Food is reasonable value in the current market."
Cons:
"Some of the individual dishes seemed overpriced."
"Drinks so overpriced it was disgraceful."
"The only problems I found with this place is the indoor chairs and tables are big bulky and heavy. There's only one toilet, which is unisex. And, the drinks are a bit expensive. £8 for Old Mout cider."
"The prices are a bit expensive."
"It was quite expensive, if you go for the large cuts of meat but we'll worth a visit."
"This place is overpriced and they serve out of date food."
"The food is on the whole great but can be quite variable."
"For what it was, it wasn't worth the price."
"Went for my daughter’s birthday. Had been asked to pay a £5 per head deposit for 6 of us. On the day my other daughter was unwell so couldn’t come, they refused to deduct her £5 deposit from the bill despite 5 of us going."