Halfords - Aintree Reviews Summary

Customer Service

Pros:

• "Excellent service and helpful staff at a really busy time."
• "Staff member who served me was welcoming, knowledgeable, volunteered appropriate advise and was efficient in dealing with my transaction."
• "Fantastic service and I would recommend these fellas to anyone. Their professionalism and decency is a credit to Halfords."
• "Our store assistant Ehbaad at Aintree was super helpful, he helped us pick the right size bike for our son and made all of the arrangements for the bike to be ordered and built so straight forward 👍 highly recommend."
• "Danny gave me a courtesy call the day before, made me aware of the trade in scheme, put my bike together and fitted my kids seat all ready for me to pick up."
• "Really friendly staff member Joe, I was looking for a windscreen repair kit, he came to my car to look at my chip in windscreen, he was so helpful."
• "Special mention has to go to my man Tom, who’s enthusiasm was contagious and who went well out of his way to make our experience in Halfords a positive one."

Cons:

• "1st staff member didnt have any idea about it. 2nd staff member told me i couldnt do it in store and had to do it at home online."
• "Dashcam Electrician Fitter - Definitely a glass half empty gent. Gave impression of being genuinely disinterested."
• "Staff are very slow even if it is a click and collect order."
• "Avoid this store for your bike services. Awful bike health check."
• "The response from the assistant was totally unprofessional."
• "Staff are absolutely clueless."
• "Customer service phone line is absolutely terrible."

Product and Service Quality

Pros:

• "They installed confidence in what they were doing. They were as quick as possible."
• "The bike is great and am very happy with the friendly and helpful service given and my son loves his bike."
• "Fantastic service! Went to get bulb replacements for headlight and brake light and to get them fitted."
• "The staff were very helpful, I wanted to by a set of car mats for a Jaguar, I had a look at a few sets, but I wasn't sure if they would fit, The staff trusted me to leave the store with the mats, I selected, to go and see if they fit my car."
• "First class service as always. Got 2 headlight bulbs fitted, very efficient service."
• "Needed small part to enable my windscreen wipers and sprays to work efficiently and Assistant Paul could not have been more helpful."
• "The bike is nifty... it's fast you barely have to peddle going up hills."

Cons:

• "Do not buy a bike from this store, only had my bike for 4 months... I've already had to replace bottom bracket after 7 weeks."
• "Halfords would have over charged me ridiculously too. Managed to get everything I needed elsewhere for over £100 cheaper."
• "Not happy with the windscreen wipers fitted as they are two different wipers both bosch but different design."
• "FOR YOUR SAFETY READ THIS POST! Absolutely awful store and company."
• "One word scamfords."
• "Really poor service from Halfords Aintree."
• "Awful experience from beginning to end. Won’t be returning."

Staff and Assistance

Pros:

• "Staff at Aintree Halfords have assisted me on my previous 3 visits. Their knowledge and customer service is highly ranked."
• "Nick at Aintree was amazing. He explained everything and answered all my questions."
• "Stall extremely helpful and knowledgeable... no bs or guesswork."
• "Friendly staff and Andy who helped and demonstrated the set up of the seat in the car after some advice about the best stages and seats, such a massive help!"
• "Alex was building my bike at the same time training Tom as its his 1st day, both of them are a credit to the company."
• "Thanks to the Aintree Halfords staff - they were so helpful and friendly and extremely efficient."
• "Absolutely brilliant customer service from Tom and Alex today. I had to exchange some suspender stabilisers as they didn't fit onto the bike we had bought for our 8 year old daughter."

Cons:

• "Got told the member of staff was serving someone at that time."
• "So I waited for another 1 week or 2, since Halfords just do their thing and not giving me any response like usual."
• "The online service is a joke....."
• "Had a pleasant experience. Wait time was a little longer than normal but understandable."
• "Ordered floor mats for my Ibiza, no stock at the moment so the staff said it will be stocked on the same week, and I will be informed via text or email. GOT NOTHING until probably 2 weeks later."
• "After waiting until Saturday the next day from the original order I cancelled this battery as it was WAY too slow for a one hour collection, pathetic service from Halfords."
• "The issue with hallfords just goes from bad to worse... return serve needs to improve."

Pricing and Value

Pros:

• "I love going to this store... they are very reasonably priced, value for money."
• "I’ve shopped there for all the bikes my kids have had, very reasonably priced."
• "This an excellent bike tent. It fully encloses the bikes and prevents any ingress of water."
• "Thank you Danny at Aintree Halfords. My 84 Yr old disabled mother arrived at Aintree shopping centre with a flat tyre. You inflated her tyre to enable her to drive home, at no cost and no obligation to buy anything from the store."
• "Really impressed with Halfords. When I purchased new windscreen wiper blades they fitted them FOC, then offered a free top up of windscreen wash plus a free inspection of tyres & lights and all this service came with a smile 😊."
• "Great support from Steve at the Liverpool Aintree store on June 26th."
• "Nick went that extra mile & more to make sure he got his new scooter... Thank You for all your help today."

Cons:

• "Compete rip off Halfords tried to charge me for work they said was not covered by the voucher scheme."
• "Visited again on 31st August - disappointed that only front camera could be fitted."
• "I was told on my second visit that they didn't have enough time to perform the 2 minute repair to my faulty product."
• "Went to pick my order up and they ‘found’ it under the desk underneath other products."
• "I had envisioned a much easier experience when purchasing a bike in store."
• "All went wrong from ordering to receiving the items."
• "Dissapointing experience."

Efficiency and Convenience

Pros:

• "Staff in store are very nice and helpful, told me the item would arrive in store within 30 to 40 minutes."
• "Visited Sunday 21st Nov. 21. Busy but soon served."
• "They were very friendly and very helpful. Some of the nicest staff I have encountered anywhere in a long time."
• "Mike had my new bike built in no time!"
• "Just wanted to express our delight with the brilliant service we received at Halfords, Aintree today. We purchased wiper blades, which were in stock, easy to locate."
• "I put my bike in for a free health check and was told I’d get a call in about an hour. Three days later, failing to get through on the phone I called in the store."
• "Had two break lights replaced at Halfords, Aintree. Quick & stress free."