The Old Original Bakewell Pudding Shop Reviews Summary

Service

Pros:

• "I was quickly sat and served in the cafe by friendly professional staff."
• "Staff very polite, greeted us with a smile."
• "The staff were very friendly and kind with excellent service within covid-19 guidelines."
• "The staff were very courteous and friendly."
• "The staff was very helpful and welcoming."
• "The staff are friendly and helpful which is not a given in an English tourist cafe."
• "The staff were amazing, so friendly and attentive and the choice was fantastic."

Cons:

• "Not going again. Attitude."
• "Service was a little slow but it was well worth the wait."
• "Service was incredibly slow, took 20 mins to order and another half an hour to get our food."
• "The staff were unhelpful, and even walking around doing absolutely nothing but were not serving or making food."
• "Service was dead slow when we went around 2:45 for lunch and tea."
• "Service was a bit slow to be seated even though there were visible empty tables not in use or reserved."
• "We sat at our table for over 45 minutes waiting for them to acknowledge us."

Food Quality

Pros:

• "Then I tasted the Bakewell pudding, and my good God, it was delicious!"
• "The family enjoyed the original Bakewell tart that was put in oven to heat up and served with custard."
• "The portions are very generous, hence the pricing. More importantly, the food is tasty."
• "The pudding was absolutely delicious. As were the cheese straws, gingerbread men, and savoury tear and share bread."
• "Especially love the Bakewell puddings so we stock up for our freezer at home, they really freeze well!"
• "The food was really good, the service was very warm, welcoming and friendly, and the atmosphere was brilliant!"
• "The Bakewell pudding at this place was absolutely delightful! Its texture and flavor were spot on."

Cons:

• "The crust to filling ratio of the personal sized puddings has always been a disappointment."
• "The steak sandwich we ordered was inedible-so chewy and stringy."
• "Of the food, the top two oatcakes looked and tasted fine, but the remaining ones had mould on them."
• "Very disappointing afternoon tea. Food orders were messed up. The Bakewell pudding was dry with hardly any filling."
• "Food was poor - the Rarebit was dreadful - thick, aerated bread with a thin topping which didn't cover both slices."
• "Yesterdays scone I reckon, not impressed."
• "All three Bakewell puddings were also disappointingly soggy."

Value for Money

Pros:

• "The whole bill for 4 people came to £80 which included a big portion, soft drink and a milkshake each as well as a big plate of nachos to share."
• "Yes they may not be cheap but you pay for the quality."
• "An excellent place to refuel in very pleasant surroundings, in Bakewell. Excellent value for money with substantial, tasty meals."
• "All orders were home baked, generous servings, fresh, and great quality for money."
• "Not only were they decently priced, they were totally delicious."
• "Service was friendly and attentive and it all came to a very reasonable price."
• "The lunch and service was good and well priced with everything being explicitly priced."

Cons:

• "Very expensive for what it is."
• "The only thing I would say is the prices for some things are a little high."
• "Food is a little expensive but is worth it."
• "The price was expensive given the lacking quality."
• "Definitely not worth £40 a head or £75 for two!"
• "Total cost nearly £40 for a very poor lunch. Won't be ripped off there again."
• "Total cost was £20.50 for 2 coffees and 2 cakes...Ouch!"

Ambiance & Cleanliness

Pros:

• "Really nice seating area."
• "The place itself is beautiful and much bigger than it looks with a restaurant and shop!"
• "Really friendly staff and very pleasant upstairs seating area."
• "The restaurant is upstairs and has a very nice environment, good service, and a menu that includes mains and tea service."
• "The tea room also old world English with a beamed ceiling."
• "The building alone has plenty of character and filled with delicious treats and giftware."
• "Atmosphere was very lovely and cosy."

Cons:

• "Watch out for the wasps and flies that have infested the shop."
• "Got a glass of water with women's lipstick on it."
• "Saucer tea was served in had chunk of onion under the mug and also dried sauce (likely unwashed)."
• "The people didn't clean up places or tables, it was all too unhygienic to sit and eat."
• "They do have a baby change in a very peculiar place, tiny corridor by a fire exit, just the pull down board no bin or sink."
• "The area that people have to sit if they have dogs - it was really unloved: next to a busy kitchen, a blinking light and what looked like a make shift storage facility."
• "The situation for seating round back though, was freezing with the door open and with a few disorganised chairs making it a stop off not a loiter kind of place."

Customer Experience

Pros:

• "We’d like to give a special shout out to Callum who greeted and seated us, he really made a bit of a rubbish day better!"
• "A must-have in Bakewell and the perfect stop after a long walk."
• "Cute chocolate box looking building in the heart of bakewell."
• "Came here twice and both times got the famous Bakewell pudding!"
• "Absolutely amazing puddings. Quite simply the best you'll ever taste."
• "Lovely place. First time in Bakewell. First time tasting the Bakewell pudding and it could not be on a better place."
• "The place is very cozy and staff are very nice."

Cons:

• "The obscure rules make absolutely no sense at all and seem to only exist to annoy customers."
• "We waited 10 minutes for our order to be taken, we received our drinks 10 minutes later and having been sat for 45 minutes I asked the waiter how long our food would be (full English and a Granola) and he came back with another 20 minutes, unfortunately we left without breakfast."
• "Only half of our food order arrived which was a little disappointing and especially when they then included this on our bill."
• "We found it difficult finding car parking but luckily we managed a car parking space after 30 minutes driving around in slow traffic."
• "Nothing but a tourist trap - go elsewhere unless you love microwaved pastry."
• "The older lady seating people didn’t seem to have a clue what she was doing."
• "Awful service! Ordered a Bakewell Pudding online and didn’t receive a thing!"