Address: Victoria St, Bourton-on-the-Water, Cheltenham GL54 2BX, United Kingdom
Phone: +441451821132
Rating: 4.1
based on 138 reviews.
Food Quality
Pros:
"I had the special pork belly dish. The crackling was crunchy and the meat so soft and tender."
"We both had the Croft Breakfast which was freshly cooked and arrived hot."
"Soup was delightful and the Gingerbread Latte topped with cream was yum."
"Portions were generous and everything tasted lovely."
"Had the veggie burger, probably the best I've had in a long time."
"The food was gorgeous! So tasty, well presented & great portion sizes."
"Excellent food, both my wife and my meals were so tasty."
Cons:
"The fish fingers were under cooked and to me seemed frozen."
"Food was dreadful. Poached eggs were hard boiled."
"The chicken burger was dry and the Croft burger tasted a bit off."
"Food took a very long time almost 1 hr after ordering."
"The food we had was bland and not very big portions."
"A couple dishes were tasty, but the portions were tiny and the steaks we ordered medium came out well done."
"I had the noodles dish which was a mush of brown food."
Service
Pros:
"From the moment we arrived we were made to feel very welcome."
"The Staff work hard and still remain very friendly."
"Emily was so very helpful throughout our stay we will definitely be back in the future."
"Went in to get out of the rain, and was greeted at the door by Lorna, who was so happy and friendly."
"The friendly and helpful staff at The Croft Cafe were instrumental in making my experience there truly enjoyable."
"The two waitresses were superb at their job and were brilliant at dealing with us and everyone else."
"Waiter was attentive, friendly and checked up on us to make sure we were having a good experience."
Cons:
"Service wasn't the best I'm sorry, its not as if we came off the street and walked in we actually booked a table for 19:45."
"Not only did she bully the staff but also the customers."
"Honestly terrible service. We waited for over 40 minutes."
"Got a table finally to wait 15 mins plus, asked the waiter who just said be with you when I can, we just walked out very poor."
"Waiters are quite phlegm and unattentive."
"Waiters went past our table numerous times as we tried to capture their attention."
"Service was slow and without a smile."
Atmosphere & Location
Pros:
"Plenty of outdoor seating to enjoy the river running by."
"This place does a cracking breakfast. Been a few times now and the standards are always the same - excellent!"
"The location of this restaurant is simply excellent."
"Lovely cafe/restaurant in bourton on the water."
"This is a lovely place to eat right near the River and with outdoor tables."
"Absolutely fantastic food and a lovely atmosphere in a fabulous location."
"Lovely friendly place with a very chilled atmosphere even though they were busy."
Cons:
"Social distancing very poor... food was ok but not enough, you pay a high price for a standard breakfast then they charge additional for tea & coffee."
"It was very busy and noisy with lots of screaming children was not my cup of tea."
"At one stage there were at least 8 dogs inside, and there was a very damp dog smell which we didn’t find conducive to a pleasant lunch and left quickly."
"Sitting outside isn't recommended during warm weather as wasps are allover the place."
"Even the drinks need to wait for a long time, the coke is not fizzy, and the beer is not cold enough."
"Saw someone get refused a table for only wanting tea and cake and not a full lunch."
"You should use that bleach for the outside toilets which are btw, disgusting!"
Value
Pros:
"We visited for a small bite to eat at lunch time on a Friday afternoon. The service was pretty quick and the food and drink were reasonably priced."
"All at very good prices."
"Under £50 for great meal for 2 including drinks!"
"The prices were very reasonable too, considering none of us left hungry."
"100% recommend for a wonderful meal out that doesn't break the bank either."
"Food quality very good and at sensible prices creating value for money."
"Lovely cafe/restaurant with great service and a superb selection of foods."
Cons:
"For a tiny salad, two mains and two drinks we paid £64."
"£20 for a fish of the day??? No way!!!"
"Food was reasonable but over priced for what is served."
"A very overpriced restaurant to which a full English breakfast which will fit into the palm of your hand and is mostly cold."
"It wasn't until we got outside that we realised a 10% service charge had automatically been added to the bill."
"Overpriced food, unsophisticated menu with no effort towards customer service."
"Expensive lunch for supermarket fish finger and bacon sandwiches."
Management & Staff
Pros:
"Staff coped well with busy atmosphere."
"The servers were nice though they were quite busy."
"The staff were very friendly and helpful with food selections."
"My dog was loved by the staff and locals and she seemed to enjoy it too."
"Special thanks to the waitress who fixed my coat when the zip got stuck!"
"Visited 18/10 polite and efficient service by enthusiastic young staff."
"Absolutely perfect! Amazing staff who were both friendly & efficient."