Three Horse Shoes Reviews Summary

Staff Service

Pros:

• "The staff are quick and friendly."
• "Staff are brilliant and can’t do enough for you."
• "The staff was very friendly too, we will definitely be returning soon."
• "The staff were amazing and very polite and welcoming!"
• "The bar staff/waiter was attentive, friendly, knowledgeable and really made our experience special."
• "The staff were lovely, polite and friendly."
• "Friendly staff serving and behind bar area."

Cons:

• "Service so slow, first waitress attitude was rude and carried on during meal."
• "Service seemed like they were doing us a favour."
• "The older lady behind the bar wouldn't know what good customer service was if it hit her in the face."
• "Interactions with a manager type person (older woman, very grumpy) resulted in a very poor experience."
• "Staff are not professional."
• "One of the male bar staff was very rude too."
• "Lady behind the bar serving seriously needs to attend some customer service training."

Food Quality

Pros:

• "The food is exceptionally good."
• "Never had a bad meal the staff go out there way to help you for the £5 meals not worth washing up for that at home also the other menu prices very good."
• "Food was fantastic; service excellent and all reasonably priced."
• "Love eating here every time I come. Been eating in this restaurant for the past 10 years and the food has always been tasty."
• "Service and food was really nice. Pie, fish and chips & burger meal was all piping hot and really well cooked."
• "The food was very tasty with huge Yorkshire puddings, plenty of veg and meat that was so tender it melted in the mouth."
• "The food was excellent, good portion sizes and quality meat and sausages."

Cons:

• "Ordered lasagna and a burger and the food was terrible."
• "Raw chicken, steak well done and couldn’t chew."
• "The roast potatoes were more like jacket potatoes."
• "The food was terrible."
• "The kids food was ransacked with grease and chicken pieces were over cooked so was rock hard."
• "The food has been very hit and miss since the new management."
• "Food was terrible very burnt meat was like rubber told a member of staff she told the manager he didn't even bother to come over to try and explain."

Value for Money

Pros:

• "The value for money at this pub was the best we've seen for a very long time."
• "At £7.95 the meals were good value."
• "Plus side is it's cheap."
• "£26 per person including two drinks very reasonable."
• "Monthly madness deals at lunchtime are excellent value. Gammon two eggs and chips £5, steak on a hot rock with chips £5. Lots of choice. Puddings £1.95. Really good value."
• "Very reasonably priced!"
• "All reasonably priced."

Cons:

• "I'm afraid after Saturday's lunch I will never return."
• "So Very disappointing. Won’t be returning."
• "Safe to say it was a huge waste of £50 and we will not be returning."
• "The food was OK but a little on the expensive side for the portion given."
• "Comments about the portions v price."
• "It should have been better quality for the price paid."
• "For £13.95 per head I should have spent my money in the Toby carvery next door as portion sizes would have suffice and the quality would have been better."

Ambiance and Decor

Pros:

• "Very nice environment, very pleasant staff. Reasonable service. Good outdoor space. Inviting indoor space."
• "The pub looks lovely having been refurbished."
• "Amazing place with its own very nice character."
• "The interior has old world charm to it."
• "Lovely place kept in the old traditional pub style."
• "Great old fashioned pub, lovely on the outside, does amazing food and friendly staff!"
• "The atmosphere, the staff and the food was first class."

Cons:

• "The place desperately needs a revamp looks really dated and scruffy."
• "Looks fabulous outside, dark and dingy inside in much need of a full refurbishment wasn't very impressed I felt unclean the table was sticky and this was after it was cleaned!!!!"
• "The Three Horse Shoes is very dated and the decor is in need of a face lift."
• "The place needed cleaning dust webs all over it looked dull and uninviting staff very slow won't be back again."
• "Probably the weirdest pub I've ever been to."
• "The pale grey and white decor, painting out the beams makes the room feel cold and heartless."
• "It's a bit drab inside, the carpets need replacing, the place mats are old and need replacing and the wall behind the table we were sat at was actually crumbling right in front of us. Needs bringing out of the 70s."