Big Lukes Reviews Summary

Food Quality

Pros:

• "Really good food, a variety of hot and cold food, deserts, couldn't ask for more."
• "All of which was yummy. Especially the chocolate cake and custard."
• "All of the food that we tried was cooked properly and so much to choose from."
• "The food selection was brilliant with lots to choose from."
• "Great food, always cooked to a good standard, garlic breads amazing."
• "Everything was beautiful cooked, very tasty."
• "There was a great selection of food and I've got to say the noodles tasted awesome."

Cons:

• "Terrible quality food."
• "Cheap low quality products used."
• "Food wasn’t overly warm."
• "Food was all cold and not very fresh."
• "Food wasn't quite what we were expecting."
• "The food was old, greasy, and mostly 1970's wimpy style burgers."
• "Food was awful, rice was undercooked, the noodles nearly made throw up at my table."

Staff and Service

Pros:

• "Staff were friendly but looked as though they didn't want to be there."
• "The quality has really improved and you always get service with a smile."
• "Staff very accommodating of my wife's allergies."
• "Friendly staff make you feel welcome."
• "The staff were excellent and friendly, the atmosphere was friendly."
• "Staff were very friendly, fast and efficient."
• "The staff were attentive and respectful and the food was fine."

Cons:

• "Staff... learn the words PLEASE and THANKYOU."
• "We thought the staff were abit Ignorant towards us."
• "The manager then ripped up our bill in a very stroppy manner and told us to leave."
• "The male member of staff was extremely rude and argumentative."
• "I did find the kitchen staff messing around and having a joke with each other swearing within ear shot of customers very unprofessional."
• "One particular member of staff needs customer service training."
• "The staff were unruly teenagers who spent there time in a huddle at the till."

Value for Money

Pros:

• "Very fairly priced. Most of the food was very good."
• "Nice budget buffet like anything you get what you pay for, but for me this place is good value for money."
• "It's value for money if you want to sample many dishes."
• "Great value for money."
• "Decent price for the all you can eat."
• "Given the very reasonable price of £12.99 for an adult evening buffet you're getting pretty good value for money."
• "£14.99 all-you-can-eat is actually a pretty fair deal for the food provided."

Cons:

• "£15.99 for a buffet of this standard is disgraceful, I will never return."
• "Just awful 12.99 to eat food barely fit enough for human consumption."
• "Not what I would call value for money."
• "Cost us £48 for 2 adults and a child, me and partner only had orange squash and water ok was Unlimted but at £2.95 each we think was a bit expensive!"
• "For my partner and me with a baby bowl and 2 refillable drinks it was £42. I'd much rather McDonald's."
• "Prices have gone up to much for what you get here now, its £20 for food and a soft drink."
• "Very expensive for 13.99 per person but return in future due to good food standards."

Cleanliness and Hygiene

Pros:

• "The tables are wiped down with disinfectant and cleaned regularly from what I saw."
• "The place is nice and clean."
• "The restaurant is well decorated and intriguing."
• "Restaurant is pretty tidy."
• "The cleanliness of the place wast good food on the floor but the shelf’s and under the food counties full of dust and god knows what els."

Cons:

• "Hygiene was questionable."
• "Absolutely disgusting! Only been once before and managed to get food poisoning well over 2 years ago!"
• "Toilets all out of order except the disabled one but dear lord it was absolutely filthy."
• "The cleanliness of the place wast good food on the floor but the shelf’s and under the food counties full of dust and god knows what els."
• "Establishment dirty dingy and outdated tables worn out and sticky."
• "The part of the chair we sat on was worn and had some tears and a fairly large hole."
• "Toilets were disgusting not what you want to see when you are out for a bite to eat."

Food Variety

Pros:

• "Grand buffet spread with ample choice."
• "The food selection was brilliant with lots to choose from."
• "Choices I saw were from Chinese, Indian, pizza, burgers, Sunday roast, veggies, chips and ribs, roast chicken, soup and other items along with lots of ice cream and popsicles, custard, cake slices and carrot cake etc."
• "Lovely atmosphere, very detailed allergen menu, staff couldn't have been more helpful answering any questions I had about suitability of any of the items on the buffet not on the allergen menu as I am lactose intolerant."
• "Choices range from salad, soup (we had tomato soup that day), pork ribs (which are pretty good), beef burgers, three types of pizzas (all are very decent), curry, rice, pasta, and more."
• "Theres a fantastic choice and its all you can eat."
• "Plenty of different food to choose from."

Cons:

• "Considering its Called 'Big Lukes World Buffet' there certainly was Not much world food variety to be found!"
• "Not a good choice of puddings to go with custard."
• "If you don’t eat meat don’t go!"
• "The lack of choice is dismal!"
• "The desserts were extremely limited."
• "Not much choice what was out was deplorable."
• "Not the best of choice which is fine definitely not worth the money."