Address: Ham St, Richmond, TW10 7HA, United Kingdom
Phone: +442082556191
Rating: 4.7
based on 139 reviews.
Packaging and Delivery
Pros:
"Fantastically well packed and protected, delivered on time, really healthy and settling in well."
"All well packed and protected, strong and healthy looking plants."
"The plant arrived very well packaged and in good health."
"Our plants arrived by courier and were extremely well packed."
"The plants arrived very well packed and with planting notes."
"they arrived very quickly and were superbly packaged."
"The bamboo was beautifully packaged and arrived in great shape."
Cons:
"The packaging looked very poor and a bit bashed."
"The delivery box arrived pretty damaged."
"The top of each of the 3 main stems had been broken off."
"2 were bulging out of their pots- we had to cut one out because the roots were pushing out the pot sides- and leaves dying on delivery so we repotted quickly and over the past month one has completely died."
"Plant arrived smaller than advertised and nothing like the photo. Leaves covered in dust and soil was dry, compacted, and covered in moss."
Customer Service
Pros:
"Overall a great service and we would highly recommend this business."
"A big thank you to Robert- very helpful over the phone and arranged a speedy delivery for a last minute order."
"I had a couple of questions prior to order that were answered quickly and in great detail."
"Customer service was excellent. They made sure they send me a healthy palm and that I was satisfied."
"The staff are exceptionally helpful and allow you to wonder around at your leisure until you want help."
"Talked to one of the staff and they were so helpful and nice."
"I can confirm that they will go out of their way to help you and are all wonderfully well-mannered."
Cons:
"TRADING STANDARDS had to become involved due to mis-selling and also false comments about P&P."
"Contacted Palm Centre and they just fobbed me off."
"I don't blame the Palm Centre for incorrect planting but I was very disappointed at how they immediately tried to cover themselves by blaming me for incorrect watering."
"emailed and no response."
"Didn't hear nothing for days, emailed to check on order, told company had problems with IT."
"No confirmation of order being sent out and all round poor communication."
"However, I found the woman who spoke to us unfriendly and condescending."
Product Quality
Pros:
"TPC price the trees much more reasonably (£200 for our 5-6ft) and the tree itself was girthy, not some puny little twig with a few branches."
"The plants themselves are absolutely beautiful and so healthy."
"The bamboo were also in good condition, taller than expected."
"Very, very happy with our bamboo purchase, the plant was beyond our expectations."
"The palm is beautiful and looks very healthy."
"Brilliant plants, well potted and in healthy condition."
"The plants are in excellent condition and were delivered intact and safely."
Cons:
"The only one I could find were poor quality or ridiculously overpriced."
"Went to a more local garden centre who were 45% cheaper for the same product and much more pleasant to deal with."
"you sent me palms nearly half the size as advertised."
"Bamboo plants were well below average quality."
"I'm really disappointed by this store as I was planning on ordering palms for my garden from them too, but I will have to go somewhere else as the quality wasn't there."
"3 of them were half dead."
"Not really what you want to hear when you pay top dollar expecting good quality plants."
Value for Money
Pros:
"The price we paid was also superb and very competitive."
"They were delivered as planned, wrapped really well and were excellent value for money."
"It was a beautiful healthy plant, at half the price of a garden centre."
"Very good value, large healthy plants, arrived quickly."
"The trees arrived sooner than expected and in very good condition."
"The health of their plants are second to none and their prices are fair too."
"Their prices are fair too which is a pleasant surprise for a company that is London-based."
Cons:
"Delivery was pretty expensive at almost £50, and considering we only live the other side of London I think that was a little bit steep."
"A bit pricier than some rivals, but the quality of service, delivery and attention to detail is worth paying."