Poplar Nurseries Reviews Summary

Customer Service

Pros:

• "Thank you to Julian who was extremely helpful and communicative and enabled a very quick resolution to my problem."
• "Staff very helpful as I had placed the order over the phone and they kept it back for me."
• "Big plus point are the happy and professional staff, knowledgeable and friendly and ready to help, the staff in the cafe are polite, friendly and professional."
• "The staff in the garden centre are really helpful-very friendly and happy to give advice wherever required."
• "All staff super friendly and service is quick."
• "The staff are all very helpful and knowledgeable."
• "Staff are lovely & very helpful."

Cons:

• "The waitress slammed our tray on the table, gave a sarcastic smile and stormed off."
• "VERY RUDE staff turned on lights."
• "Frankly unacceptable behaviour from the waitress."
• "I was appalled and felt so awkward by the really horrible attitude of the staff in the cafeteria."
• "We had a very unpleasant visit to the Thyme Out restaurant today."
• "Guys, 100% of the food was bad, the setting is lovely it’s such a huge shame because the customer service is horrific."
• "Shop is great Christmas stuff is excellent. Customer service is a shocker. Tills too slow."

Facilities and Attractions

Pros:

• "Overall a great garden centre to visit."
• "Terrific train ride around the garden centre with lots of fun items to spot."
• "A fantastic range of plants, garden furniture & decorative items."
• "Lovely garden centre and excellent restaurant."
• "Plenty to occupy the whole family with lots of models, statues and everything you could need for the garden."
• "Lovely garden centre. Very wide range of products from garden tools and seeds, feeds and fertilizers, plants, giftware, food and drink and outdoor furniture."
• "Loads to see at this wonderful nursery."

Cons:

• "With 3 kids all wanting to 'drive' the tram it could soon get pricey lol."
• "Then, as soon we’re done our daughter Has a ride on the train (crazy price for around a minute ride)."
• "The nursery is on a busy main road and exiting can be tricky."
• "The only thing l will comment on is that walking around the floor is very uneven in places in the garden centre which if disabled catches you out especially if you lack feeling in feet etc."
• "Could not get anything I wanted, Very disappointing No JI No1. 2 or 3. No summer plants."
• "Well haven't been back for a while but lots of changes made, noticed Christmas area not as good and very expensive simple tree ornaments £5 to£6 each."
• "We come to the christmas shop every year, they always have a fantastic display of all their products, well laid out and easy to self shop without asking for assistance."

Food and Restaurant

Pros:

• "One of the better garden nursery around: excellent restaurant."
• "Lovely crisp fish and chips and roast chicken to be had on a Sunday afternoon."
• "Serves breakfast and lunch from the cafe with good prices for decent quality food and drink."
• "The cafe also serves lovely food, and there is a deli style shop inside!"
• "The lady that delivered it to our table was friendly and chatty."
• "Great food in the Café. We had Ham, egg and chips and the eggs were cooked to perfection."
• "Cafe is a joy with good food and drinks."

Cons:

• "While the staff are friendly, the food was just ‘Ok’ - the sandwich bread was a little dry and my tea was terribly weak."
• "Had skate in batter in restaurant worst meal ever there fryer temp to hot batter dark brown burnt batter from previous frying stuck on my portion and it wasn't today's catch faint smelt of ammonia from the flesh."
• "Food not up to usual standard! and I would agree about the Chips, does someone,the chef or the manager not try them to to find out what they taste like!"
• "The food is below average, I had Bruschetta with wild mushrooms and wish I hadn’t."
• "Really didn’t even want to give a star for the food experience because it was absolutely disgusting."
• "The cakes look delicious but they are dry without flavour - the carrot & banana cake just tasted of sugar, there was certainly no banana in it and I couldn't taste the traditional spices and flavours that would be normally be used."
• "It was not worth the 10.99 charged."

Pricing and Value

Pros:

• "They have nice stuff here and it’s not any more expensive than other garden centres so from that aspect the place is alright."
• "Nice garden centre, good selection of plants and garden bits at reasonable price."
• "Excellent garden centre with a huge selection of plants etc which are, mainly, at a more competitive price than other local garden centres."
• "Clearance area had some serious bargain prices."
• "Most items reasonably priced."
• "Also has a restaurant, with good food with reasonable prices."
• "Plants are healthy looking and priced well wonderfull choice and every thing and more you could want for the garden."

Cons:

• "Nice, well equipped nursery HOWEVER, so very pricey selling many items at R.R.P - hardly anyone ever does this?."
• "Like the majority of large garden centres prices of all plants and the many other departments are high."
• "Visited today for a coffee and bacon sandwich. Coffee (latte) was cold so we sent it back."
• "Nice place BUT very expensive, even compared to other garden centres there's a big difference on most items."
• "Mostly quite pricey, but good quality."
• "Many items are double compared to other stockists of the same items."
• "ust bring a lot of cash as they are very very over priced to point on some things you can say taking the peeee."