GoBoat London - Paddington Reviews Summary

Booking and Accessibility

Pros:

• "The whole experience was user friendly in terms of booking, and then fun to do!"
• "Easily accessible from Paddington station with a nice evening walk."
• "The online booking system is self-explanatory and simple and took around 2-3 mins."
• "We reserved and paid in advance (online), and the staff were friendly and efficient throughout the on-boarding process."

Cons:

• "Less than 18 hours before our go boat booking, the company calls to tell us they've had an issue with the booking system."
• "Living off the Regents Canal I often see the GoBoats so it was good to give it a go. Found the operation to be well run and organised, the staff were very friendly."

Boat Quality and Equipment

Pros:

• "The boats are steady and not fast, meticulously clean, and each one has a table so a bag of food or a picnic is a good idea."
• "Nice boat, really easy to drive. I love the table in the middle, that was really handy for our picnic."
• "The boats and setup are great; it's a fun and different activity to do."

Cons:

• "I would have given this 4 or 5 stars but I had paid heated seats in advance for our party of 8 only to be informed that there were no heated seats available for us."
• "Sadly our boat had a few propeller issues so we could not get as far as we wanted to."
• "The boat was not easy to manoeuvre in a narrow canal."
• "It seems that the rules about alcohol on board had very recently been changed but we were totally unaware of this as we set out."

Customer Service

Pros:

• "Staff were really friendly and helpful, ten out of ten."
• "The staff were helpful and friendly, giving clear instructions on driving the boat."
• "The team were friendly, helpful and welcoming."

Cons:

• "Unorganised and terrible service where they lie to you. I booked a boat (that was late) and a captain hat which was sold earlier that day when it shouldn’t have been."
• "Very poor customer service. My daughter booked this for a special weekend. Go Boat cancelled and promised a refund."
• "The staff seem utterly miserable and uninterested in their customers happiness."

Experience and Scenery

Pros:

• "Great experience, out of the ordinary and a brilliant way to see London from a different perspective."
• "Passing through London Zoo was very cool, the Chinese Restaurant made for some great photos."
• "Absolutely a must do on a nice day. Go 2hrs minimum."
• "Fantastic afternoon out cruising the waters near Paddington. I’ve lived in London my whole life and saw parts of it I did not know existed."

Cons:

• "Other niggle was the filthy canal. Full of rubbish, absolutely everywhere!!"
• "Out of control boats. Slamming into other boats with people aboard."
• "The only thing I would say, is the boat was very slow!"