Broads Tours Reviews Summary

Booking and Customer Service

Pros:

• "Easy to book online, so long as there is availability."
• "Already booked for later in the year and 2018."
• "Excellent service, polite and friendly staff."
• "The staff are amazing, helpful, friendly and during the whole trip we felt safe and well looked after."
• "Booking was very easy and the staff were very helpful."
• "Was very easy to phone up and book, emails arrived very promptly confirming everything booked."
• "It was easy to book online and pre-arrival guidance was very good."

Cons:

• "Parking horrendous on site."
• "Missed our trip due to traffic and lack of parking."
• "No apology from them either when I let them know via email."
• "Very poor customer service."
• "Staff very rude and unsympathetic."
• "I wanted a boat for an hour but was told that as a lone parent with two children I wasn't allowed one."
• "Nobody picked up the phone."

Boat Quality and Facilities

Pros:

• "The boat was clean and there was plenty of room for everyone and the staff were pleasant and helpful."
• "The boat has a canopy which gives full all round coverage over the whole boat."
• "The boat itself was in good condition and easy to drive."
• "The boat was clean and well staffed."
• "Boat nice and clean."
• "Large spacious boat with a bar and toilets on board."
• "The boats are kept in excellent condition."

Cons:

• "We only managed 90 minutes for our £150 and we only stayed out that long because we had travelled for 45 minutes waiting for the screen to clear."
• "Unfortunately let down by the boat which would rev properly then slow down and vibrated badly."
• "Neither the inside or outside cleared. He advised me that it would clear when we were on the move. There is one windscreen wiper which was completely useless."
• "The engine noise pounded my brain. I got a headache and couldn't hear the commentary."
• "Was placed downstairs near 3 other couples at the rear of the boat. It was impossible to hear commentary over the noise of the engine."
• "The handle was broken on the toilet and the windscreen wiper did not keep the screen clear during the heavy shower we had."
• "It was very difficult to see at times where we were going as no wiper on the front."

Value for Money

Pros:

• "A very pleasant trip for not a lot of money, do give it a go…."
• "A lovely relaxing journey on the Broards, two hour trip which was certainly worth the money."
• "Excellent value for money trip would recommend to anyone."
• "Lovely boat, £19 an hour, cracking area."
• "Great value for money."
• "Pets friendly. Reasonably priced."
• "Great value at £19 per hour so had two hours."

Cons:

• "I felt a little pricey in all."
• "The trip itself was a bit pricey at £39 for 2 adults and one child."
• "Prices are not too steep for a couple, but could be a little bit of a stretch for families."
• "a little pricey, but well worth the money."
• "This has now tainted my son's memory of the last day in Wroxham."
• "But... buried in the T&Cs is a no refund under any circumstances clause, even if you are a minute late and want to transfer to another a later boat."
• "The back seat, which you use to get on and off collapsed as my partner stood on it."

Accessibility and Convenience

Pros:

• "The boat has a canopy which gives full all round coverage over the whole boat."
• "We had a wheelchair on board, and it was really easy to get on and off the boat."
• "There is a lift ramp on dock for those who need it."
• "There is only space on board for 2 wheelchairs and no buggies- clearly signposted on website so just make sure you pre-book and arrive in plenty of time to board."
• "The guys were helpful and provided a step to make access easier for my parents."
• "We were able to take it to the next village and back with plenty of time for a drink at a stop off."
• "Big shout out to Broad Tours for having a wheelchair-friendly day boat for hire."

Cons:

• "Parking horrendous on site."
• "Missed our trip due to traffic and lack of parking."
• "No parking spaces no spaces for disabled parking."
• "The only blot is the parking situation - the terminal has a car park with approximately 150 spaces, but this quickly fills up."
• "Only downside is parking, the main car park is public pay and display and very busy, so arrive early."
• "We were told that there was not any more room on the top deck."
• "On the top deck you don't have full view to the front of the boat as there is a wall separating the enclosed cabin area from the rest of the top deck."

Experience and Enjoyment

Pros:

• "Had a wonderful time, I’ve been several times before when friends and family visit but this time I brought a friend who lives in USA and she thought it was amazing."
• "Good commentary about the broads and sights."
• "The staff were friendly and engaging."
• "The History and Heritage Tour was excellent."
• "The broads are something truly special, and this cruise is a perfect introduction."
• "He pointed out places of interest, spotted several types of wildlife including herons, cormorants, grebes, swans, and a kingfisher in flight !!"
• "A delightful and relaxing trip! Olly is a charming and funny skipper, sharing fascinating Broads history and wildlife information."