German Doner Kebab Reviews Summary

Food Quality

Pros:

• "The food was filling, although it arrived a bit cold."
• "We thoroughly enjoyed the food and the service."
• "Lovely atmosphere here and amazing food. Very filling with the portion given."
• "Standard GDK good food, good service."
• "The food was great. Really great hot sauce! Just the right balance!"
• "This place is generally quite nice. I had the the quesadilla with flaming fries, and both tasted great, very rich flavors."
• "Food was great as always, and service more than amazing."
• "The food was great however we did have to wait for some time as it seems like it's busy most days."

Cons:

• "1st time trying German doner what a disappointment, doner CUT SO THIN ITS SEE THROUGH."
• "The orders are messed up every time."
• "I've been to other franchise of this company where the beef kebab comes out hot and the chips are crispy. This wasn't one of them."
• "So expensive, and the food looked like it was made in a rush."
• "Food was good ..portion size is next to nothing for the price u pay."
• "It is overpriced for what it is. A few times ordered and what I receive is predominately cabbage and sauce."
• "Tried after many years, gone downhill. , got mixed doner box with chips & salad , came with 3 tiny tubs of sauce, full of onions, hardly any real salad or chicken donner , mostly chips, very disappointed, tasteless and greasy ."

Customer Service

Pros:

• "The customer service was outstanding; the staff were friendly and helpful."
• "Lovely time here, the workers are very caring especially Adi who comes to check on us frequently asking if everything okay(great customer experience)."
• "Very attentive staff. Shafqat in particular made my visit very memorable."
• "The best customer service I ever had, thanks to Shehroz."
• "Adi provided very good service, the food outstanding as usual."
• "Exceptional Service Elevates the Experience at GDK."
• "Really impressed with the food and service here, we were usually ordering online from GDK and this is the first tike eating in, the food delicious as always, vegetarian and low calories options."

Cons:

• "Tried asking a stuff member about the cut but fell on deaf ears as they don’t speak good English and didn’t understand what I was trying to explain (but that’s not their fault)."
• "Server picks her nose, rubs her eyes, and scratches her hair and behind her ears without washing hands proceeds to serve and package food."
• "It was disappointing. The customer service was not great behind the counter."
• "From service to food everything bad 👎 Staff don't know what to do Since all Asian (indian)students start working in the quality is 0."
• "Ordered at self order till, went to counter to be ignored by 2 staff on mobile phones."
• "Very bad customer service, waited over 45 minutes, the food was cold, and the staff was so unorganised, rude and no customer service skills."

Cleanliness and Hygiene

Pros:

• "Restaurant looks very clean and tidy."
• "Hygiene on point, what can I say."
• "We come here very often because this place is clean, food was fresh and have plenty of space and seats."
• "Overall, the place was clean."
• "The place is very clean and also there an awesome atmosphere."
• "The place was basically spotless."

Cons:

• "However, I noticed that the tables could have been better looked after and cleaned."
• "The atmosphere was quiet, couldn't use the toilets as they were out of order."
• "The toilet not accessible (out of order)."
• "So expensive, and the place it looked very untidy and the toilets were just horrible."
• "The tables were dirty and floor was littered with food."
• "The place is clean but the toilet was disgusting and stunk."